Senior Technical Support Analyst

Description

Job Summary: This Senior Technical Support Analyst position is responsible for providing technical support to SQCTRL system customers, including handling service requests and routing them to internal teams, maintaining documentation, and managing an activity backlog. Key Highlights: 1. Technical support for SQCTRL system customers 2. Work in the fund servicing area 3. Collaboration with internal technology teams **Nice to meet you — we are Evertec!** **Evertec** is a company specialized in **financial sector technology**, with over 27 years of experience and operations across 26 countries in Latin America and the Caribbean. Processing over 11 billion transactions annually, we are a reference in digital transformation solutions for the financial market. We offer a comprehensive portfolio of **software solutions**, serving financial institutions, enterprises, and fintechs seeking **innovation, security, and efficiency**. Our commitment lies in **technological excellence**, financial inclusion, and generating sustainable value for clients, employees, and partners — fostering a more connected and accessible ecosystem. Requirements: The ***Fund Servicing*** team is responsible for ***providing technical support to SQCTRL system customers*** and is seeking a ***Senior Technical Support Analyst*** to join our team at Brazil’s largest software and financial market product development company — where we believe technological innovation inspires evolution. **Key responsibilities for this role include:** * Receiving and understanding customer-initiated service requests, providing appropriate operational solutions when possible. * Routing service requests to internal teams (bug fixes, product development, technical support, database) as needed. * Maintaining proper documentation of all activities. * Managing a backlog of customer service requests/activities. * **This role operates in a hybrid model: visiting the client in Santo Amaro twice per week and working at the Evertec Consolação office once per week, from 9:00 AM to 6:00 PM.** **To \#match, candidates must meet the following mandatory requirements:** * Completed undergraduate degree; * Knowledge/experience in customer support; strong oral and written communication skills; * Proactivity, organization, commitment, and responsibility; * Knowledge/experience in the financial market, specifically regarding investment fund regulations; * Proficiency with IT tools (Excel, Word). **The following qualifications are considered advantageous:** * Experience with fund management tools (processing / support); * Knowledge of investment fund taxation; * Basic database knowledge. Benefits **So, does this resonate with you? Here’s what you’ll find here — beyond a dynamic work environment:** * Meal or food allowance; * Flexible Benefit Program (Flash); * Health insurance; * Partnerships for psychological, legal, financial, and nutritional support (CLUDE, C4LIFE, and ASQ); * Psicologia Viva; * Dental insurance; * Childcare allowance; * Allowance for children with special needs; * Fertility assistance; * Extended maternity and paternity leave; * Transportation allowance or Remote Work Allowance (for telecommuting contracts); * Gympass (Wellhub) and TotalPass; * Flexible working hours; * Life insurance; * Partnership club; * Sesc partnership; * Casual dress code (no formal dress code); * Birthday day off; * Beca (education incentive program); * PPR or Bonus — based on goal and performance achievement. We highly value **diversity**, recognizing that varied ideas and perspectives are precisely what drive value. Therefore, race, color, religion, gender and gender identity, nationality, disability, sexual orientation, ancestry, or age will not be barriers to joining our team.