Junior Customer Service Analyst

Description

Job Summary: As a Junior Customer Service Analyst, you will provide high-quality support to users, resolve issues, and collaborate with teams to ensure efficient service delivery. Key Highlights: 1. Providing clear and efficient user support and problem resolution. 2. Collaborating with the team to deliver high-quality service. 3. Focusing on the experience of players and colleagues. As a **Junior Customer Service Analyst**, you will be responsible for delivering high-quality support and service to our users, ensuring a positive experience for all stakeholders. Your daily responsibilities will include resolving issues, supporting internal requests, and continuously collaborating with teams to ensure all support needs are addressed efficiently. **Responsibilities and Duties** * Provide end-user support by responding to inquiries and resolving issues clearly and efficiently; * Assist with internal requests related to systems, provisioning, and tickets, always seeking the best possible solution for reported issues; * Ensure tickets are properly logged and tracked in the service management system, documenting all interactions and keeping customers informed about resolution progress; * Collaborate with other members of the support team to resolve more complex issues and deliver high-quality service. **Requirements and Qualifications** * Currently pursuing or holding a bachelor’s degree in Administration, Technology, Marketing, Business, or related fields; * Excellent writing skills, strong interpersonal communication abilities, and the capacity to explain technical topics simply and clearly; * Proficiency in Microsoft Office suite and the Windows operating system; * Ability to handle multiple concurrent tasks and strong organizational skills to effectively manage support requests; * Capacity to collaborate cordially and efficiently with diverse teams. **Preferred Qualifications:** * Prior experience in customer service or technical support; * Experience with customer service platforms such as Zendesk; * Knowledge of methodologies and processes; * Familiarity with ITIL, ITSM, COBIT, and general agile methodologies; * Experience with internal provisioning and ticket handling. **Additional Benefits** Transportation Allowance Meal Allowance Medical Assistance Dental Assistance Life Insurance Daily Breakfast (yes, every single day!) Snacks available throughout the day Birthday Day Off (because you deserve it!) Manicure Weekly massage for relaxation Weekly soccer games with the team Access to TotalPass Avus and Starbem for your physical and mental well-being We are a Brazilian technology and digital entertainment group transforming the online betting market through innovation, ethics, and an unwavering focus on player and employee experience—because people are at the heart of everything we do. Our purpose goes beyond odds and statistics. We build secure, transparent, and engaging platforms for those seeking community, connection, and authentic experiences. We operate the brands **Reals Bet** and **UX Bet**, two independent yet complementary platforms united by the same goal: raising the standard of the online betting industry in Brazil. **Our Way of Being** Here, our values guide everything we do: we are driven by **excellence with speed**, **purposeful innovation**, and a genuine focus on people—putting **customers and our team at the center** of everything. We value individuals with a **hunger to win**, who act with **responsibility**, and build with **transparency**. In practice, this means **growing together**, **learning quickly**, and **making things happen ethically and consistently**. If you believe entertainment, innovation, and responsibility can—and should—go hand in hand, **join us?!**