Infrastructure and Support Technician (On-site | PJ)

Description

Job Opening: Infrastructure and Support Technician (On-site \| PJ) **Work Location:** República – São Paulo/SP **Employment Type:** Individual Entrepreneur (PJ) **Compensation:** R$ 2\.500,00/month **Working Hours:** Monday to Friday, from 09:00 to 17:00 **About the Opportunity** ------------------------ We are seeking an **Infrastructure and Support Technician** with an operational profile, who is organized and proactive, to work on-site at our unit in downtown São Paulo. This professional will be responsible for executing IT infrastructure tasks, providing first-level technical support to users, and managing the company’s technological assets, acting as the local contact point with the remote maintenance provider. If you have hands-on experience in networking, technical support, Active Directory, VoIP telephony, and equipment management, this opportunity is for you. **Key Responsibilities** -------------------------------- * Provide on-site technical support to users (helpdesk N1\); * Perform initial diagnostics and replacement of peripherals such as keyboards, mice, headsets, monitors, and cables; * Configure IP addressing and perform basic network troubleshooting (LAN, switches, and network points); * Monitor dedicated links and internet gateways; * Engage and follow up with internet service providers when necessary; * Configure and maintain VoIP and cloud-based PABX telephony routes; * Create, modify, and deactivate users in Active Directory; * Create and manage corporate email accounts; * Reuse and redistribute mailings in automatic dialers; * Manage the IT warehouse, including inventory and stock control; * Diagnose and perform basic repairs on desktops, printers, and other devices; * Collaborate with the remote maintenance provider for task execution and validation; * Execute simple SQL queries for data extraction and verification; * Comply with information security, backup, and access control policies. **Mandatory Requirements** --------------------------- * Experience with on-site technical support and helpdesk N1; * Practical knowledge of networks (LAN, basic DHCP and DNS); * Experience with Active Directory (users and groups); * Hands-on experience with VoIP telephony and cloud-based PABX; * Experience in IT stock and warehouse control; * Basic knowledge of SQL and databases; * Strong communication skills, organization, and sense of priority; * Ability to collaborate effectively with vendors and remote teams; * Availability for on-site work; * Valid CNPJ or willingness to register as an individual entrepreneur. **Preferred Qualifications** ------------------------ * Knowledge of gateways and firewalls; * Experience with ticketing systems (GLPI, Jira Service Desk, Freshdesk); * Knowledge of backup and data recovery. **What We Offer** -------------------- * A stable and structured work environment; * Opportunities for technical growth and increased responsibilities; * Tools and materials required to perform tasks; * Direct involvement with operations and infrastructure projects. **Apply Now** ----------------- If you are a hands-on professional who enjoys solving problems and wishes to work in a dynamic environment with development opportunities, send us your resume and join our team. Minimum Education Level: Technical Course