E-COMMERCE RELATIONSHIP SPECIALIST - TEMPORARY

Description

Job Summary: We are seeking a Customer Service professional to ensure an excellent customer experience, with emphasis on agility, quality, and support for customer requests—aligned with the company's values. Key Highlights: 1. Experience in Customer Service with a focus on excellence. 2. Clear, concise, and professional communication with customers. 3. Opportunity to identify improvements in customer service processes. Salon Line is open to welcoming you! We seek someone who will join us on the best journey to achieve outstanding results—together. Join the Salon Line Team!!! **About the opportunity:** We are looking for a professional to work in **Customer Service**, ensuring an excellent customer experience, with emphasis on agility, response quality, and support for customer requests—aligned with the company's values and standards. Provide customer service on marketplace platforms; Handle customer inquiries via phone, WhatsApp, and e\-mail, ensuring agility and response quality; Maintain clear, concise, and professional communication, both in writing and speech; Analyze requests, identify root causes, and efficiently resolve issues; Organize and manage multiple simultaneous customer interactions while respecting deadlines and SLAs; Focus on delighting customers and delivering excellence in customer experience; Identify process gaps and improvement opportunities in customer service, contributing suggestions and best practices. **You'll delight us if you have:** Completed high school or currently pursuing higher education; Customer service experience, preferably in marketplaces or digital channels; Proficiency in Microsoft Office (basic to intermediate level); Strong communication skills, organization, and sense of priority. **We offer to welcome you aboard:** * Meal allowance; * Transportation allowance;