D-Print Dual Thermal Printer DIMEP

Ensure excellence in the delivery of Icatu Brasil's services through proactive monitoring, early identification of improvement opportunities, strategic management of feedback from employees, customers, and points of sale (PDVs), and implementation of corrective/preventive actions before issues cause wear-and-tear or contract loss. Purpose: Position Quality as the engine for sustainable growth, customer retention, and competitive differentiation, promoting a data-driven culture, use of AI/BI, customer success, and continuous improvement across the entire organization. **REQUIREMENTS AND QUALIFICATIONS** * Education: Completed undergraduate degree in Administration, Production Engineering, Quality Management, Process Management, or related fields. Preferred: postgraduate degree/MBA in Quality Management, Customer Success, Operations, or Operational Excellence. * Experience: Minimum of 6 months in quality management, customer success, operations, or auditing, preferably within service companies, trade marketing, outsourcing, or regulated sectors. * Knowledge: Quality methodologies (ISO 9001, PDCA, Lean, Six Sigma), customer success management, data analysis/BI (Power BI), quality and operational KPIs, AI tools applied to quality, auditing, crisis management. * Desired certifications: Green Belt/Black Belt (Six Sigma), ISO 9001 Internal Auditor, Customer Success Manager (CSM), Power BI, Data Analysis. **TECHNICAL COMPETENCIES (HARD SKILLS)** * Quality and audit management: methodologies, standards, internal/external audits, root cause analysis (RCA), PDCA, FMEA.8quali\+1​ * Data analysis and BI: Power BI, advanced Excel, statistical analysis, executive dashboards, data storytelling.pontotel\+1​ * Quality/customer success KPIs and metrics: NPS, CSAT, CES, FCR, compliance rate, health score, churn rate, LTV, recurrence rate.solides\+5​ * AI tools: sentiment analysis, risk prediction, automated alerts, chatbots. * Feedback and survey management: creation, deployment, analysis, and action plans. **BEHAVIORAL COMPETENCIES (SOFT SKILLS)** * Proactivity and ownership mindset: anticipation of problems, initiative, autonomy, and accountability for company results; * Systemic and strategic vision: holistic understanding of operations, identification of interdependencies and impacts, long-term thinking; * Assertive communication and influence: ability to report clearly to Executive Management, influence leaders and teams, lead executive meetings and presentations; * Data orientation and critical analysis: deep interpretation of indicators, pattern recognition, strategic insights, and evidence-based recommendations; * Resilience and crisis management: composure under pressure, swift decision-making, leadership in critical situations; * Empathy and active listening: sensitivity to understand feedback from employees, customers, and PDVs, transforming it into improvements; * Innovation and adaptability: openness to new technologies (AI/BI), continuous improvement, and process transformation; Job type: Full-time, Permanent CLT Salary: R$2\.342,86 \- R$2\.500,00 per month Benefits: * Internet allowance * Company mobile phone * Partnerships and commercial discounts * Free parking

BM VAGAS, in partnership with a renowned fast-food chain, is seeking Restaurant Attendants. Online application process; immediate start. Responsibilities Customer service: Greet customers, deliver orders, and answer questions; Cashier operations: Register orders and process payments; Food preparation: Assemble sandwiches, fry french fries, prepare beverages and desserts; Organization and cleaning: Maintain cleanliness of the work area; General support: Assist with other tasks as needed, such as organizing inventory and serving customers at the drive-thru. Requirements Availability to work flexible hours, including weekends and holidays. Various shifts available. Completion of elementary school (with official documentation) is required; prior experience is not necessary. Join and grow with the Zamp network! Benefits Medical Assistance / Group Health Plan, Dental Assistance, Pharmacy Discount Program, On-site Cafeteria, Transportation Allowance Employment Type CLT (Permanent)