JUNIOR OPERATIONS ANALYST

Description

Job Summary: We are seeking a proactive and engaged professional for the Relationship team, responsible for operational processes related to insurable and non-insurable benefits, with a focus on solutions and continuous growth. Key Highlights: 1. Proactive and engaged professional for the Relationship team 2. Focus on planning, presenting solutions, and evolving 3. Opportunity for continuous professional growth and development **Will You Be There**? Our motto is to plan, present solutions, evolve, and grow. We seek professionals who get involved, act proactively, and take interest in every detail of our projects — and above all, who want to grow and give their best every day. Our growth is constant, and we know we will go far because we believe in everything that drives progress. And you? Do you want to go further with us? Learn about our clients, explore our content, and find out if you’re the right person to join \#WeAreMDS. We are looking for a professional to join the Relationship team, who will be responsible for executing intermediate-complexity operational processes for insurable and/or non-insurable benefits. **Responsibilities and Duties** * Perform all operational movements related to insurable and/or non-insurable benefits (enrollment, removal, modification, upgrade, and/or extension plan) using insurers’ and/or operators’ portals and/or systems to ensure correct processing. * Process billing kit cancellation using insurers’ and/or operators’ portals and/or systems to ensure organized and secure delivery to the client. * Verify invoices by reviewing all data and/or information contained in the Billing Kit files to ensure all performed movements are correctly processed. * Review all received documents by identifying contradictory data and/or information, gaps, errors, incorrect numbers and documents, and outdated information to safeguard against issues that could harm the business and/or client. * Maintain control records of all performed movements by entering required data and/or information to ensure effective tracking of executed actions. * Provide empathetic customer service through attentive treatment grounded in dialogue and understanding of needs, to clarify doubts and/or provide necessary information regarding the billing and/or cost-allocation process. * Evaluate dependents reaching adulthood (Monthly Billing Report and Insurers’ Registration Status), by analyzing reports issued by operators and/or insurers, to process exclusions due to age-limit restrictions (adulthood). * Identify improvement opportunities through process execution mapping, procedure application, and workflow analysis, to suggest actions enabling continuous improvement in operational performance. * Perform other related and inherent professional activities as needed and/or demanded by the area, whenever necessary, through training, professional qualification, and guidance from the immediate supervisor, to ensure continuous professional development. **Requirements and Qualifications** * Completed Bachelor’s degree in Business Administration, Human Resources Management, or related fields * Intermediate Excel proficiency * Experience in the insurance sector, specifically in operational processes for health, dental, and life insurance products * Customer-focused mindset, professionalism, collaboration, innovation, organization, analytical ability, and resilience **Additional Information** * Health and Dental Insurance * Life Insurance * Meal Allowance and/or Food Allowance * Transportation Allowance * Profit Sharing Program (PLR) * Wellz * Wellhub * Day Off * Apoio Pass for you and your dependents * Discounts on personal insurance contracts such as auto, life, home, travel, and others. **Join the MDS Team!** MDS is one of the leading insurance brokerage firms in Brazil, specializing in insurance, reinsurance, benefits management, and risk consulting. We are part of the MDS Group: a market-leading company in Portugal and one of the largest in Brazil, with presence also in Angola, Mozambique, and Spain. Globally, we operate through Brokerslink — a company founded by the MDS Group and responsible for a network of brokers present in 130 countries, employing 25\.000 insurance professionals. In Brazil, our portfolio of issued premiums amounts to BRL 9 billion. We have over 800 employees distributed across thirteen offices in seven states: São Paulo, Rio de Janeiro, Paraná, Minas Gerais, Santa Catarina, Bahia, and Rio Grande do Sul. We also operate in reinsurance in Brazil, Portugal, and Africa under the brand MDS Reinsurance Solutions — a reference company in risk analysis, loss control, business continuity planning, and Enterprise Risk Management. OUR AMBITION IS TO PROTECT YOUR WORLD! AND YOURS? Review our privacy policy at: Privacy Notice for Candidates