**Your opportunity at 3S Checkout has arrived!** If you seek to transform your career and join a team that values innovation, collaboration, and continuous development, this is the ideal chance! We are looking for professionals who bring experience, passion, and a desire to grow. If you possess knowledge of the dynamics and particularities of the Retail, POS (Point of Sale), and Food Service sectors, **now is your time to shine**. **Responsibilities and duties** * Incident handling and ticket registration: Use Jira to receive, categorize, and document customer requests; perform initial triage and escalate more complex cases. * Remote support: Provide assistance for secure access to customer systems, ensuring environment integrity. * Customer service and education: Communicate clearly, professionally, and courteously, delivering accessible explanations and ensuring customer satisfaction. * Documentation: Maintain accurate records and contribute to the team’s knowledge base. **Requirements and qualifications** * ERP systems: experience in implementation, support, and configuration (e.g., SAP, TOTVS, Oracle ERP) * Modules: Finance, Tax, Accounting, Procurement, Inventory, Billing * Requirements gathering and analysis with business areas * Databases: SQL (queries, creation of views, basic procedures) * System integration (APIs, Web Services, XML/JSON files) * BI tools and reporting (Power BI, Advanced Excel) * Version control and change management * Technical and functional documentation * User support and training * Basic programming language knowledge (e.g., Python, JavaScript, or ADVPL – depending on the ERP) * Operating systems: Windows and Linux (basic/intermediate) **Important position details:** * Work schedule: 5×2 (work weekends and have weekdays off); * Availability for 100% in-person work in Osasco \- São Paulo; * **Working hours: 2:00 PM to 11:00 PM** **Additional information** **Benefits: caring for you and your growth** **Meal allowance**: R$704 per month; **Life insurance**: fully covered by the company **Health insurance**: 70% covered by the company based on employee age; for dependents under the Health Plan, 100% of the cost is borne by the employee, according to age. **Dental insurance**: fully covered by the company. **Transportation allowance (VT)** as needed (deduction of up to 6% of salary); **Birthday gift card** (freely usable balance). **Join a team that values your talent and potential in every way!** Come transform the restaurant customer service experience across Brazil with us. Together, let’s build an even more digital, practical, and innovative future! All our job openings are inclusive and open to People with Disabilities (PCDs). **Do you identify with this role? Apply now and join our phenomenal team!** If you feel you don’t meet all the requirements for this position, we still encourage you to apply. We know that confidence gaps and imposter syndrome often prevent outstanding candidates from pursuing their dream jobs — and we don’t want that to happen to you. Founded in 2006, 3S Checkout is a Brazilian technology company specializing in developing innovative enterprise management solutions, with a focus on retail. With a highly qualified team, we offer services ranging from retail-specific solutions to the development and maintenance of fully customized web and mobile solutions. We serve large-scale clients, delivering comprehensive and innovative solutions. Commitment and agility in serving our clients drive us forward. Certified by Great Place to Work (GPTW), we focus on developing our employees and believe that innovative actions are driven by innovative people — collaborative thinkers, intellectually curious, and with an owner’s mindset. Join the digital transformation journey with 3S Checkout
João Silva
Indeed · HR
João Silva
Indeed · HR
