Junior Quality Analyst

Description

Job Summary: A Quality professional responsible for managing the quality management system, customer complaints, non-conforming materials, audits, and supporting the Integrated Management System (SGI). Key Highlights: 1. Quality management system administration and handling of customer complaints 2. Root cause analysis and corrective actions 3. Monitoring of KPIs and support to the Integrated Management System (SGI) * **Department:** Quality \- The Quality Department is responsible for managing the operational quality management system, including handling of customer complaints, management of non-conforming materials, audits, KPIs, and providing support to other departments for maintaining the Integrated Management System (SGI). * **Working Hours:** Monday to Friday, from 07:30 to 17:00 or 08:00 to 17:30 – Flexible schedule * **Work Format:** 100% on-site * **Work Location:** PPS Vinhedo/SP **Responsibilities and Duties** * Manage customer quality complaints. * Conduct root cause analyses and define corrective actions. * Prepare technical reports and feedback for customers. * Analyze and handle non-conforming materials. * Collaborate with Production, Sales, and support departments to resolve issues. * Monitor quality KPIs. * Deliver training related to departmental processes. * Support internal and external audits. * Support activities of the Integrated Management System (SGI). * Assist with quality documentation tasks as needed. **Requirements and Qualifications** * Completed undergraduate degree in: Chemical Engineering, Quality Management, or Chemical Technology; * Experience in quality problem analysis and resolution. * Experience handling customer complaints. * Experience conducting root cause analysis. * Interaction with customers, suppliers, or external stakeholders. * Desired experience in production environments and collaboration with operational departments. * Internship experience focused on quality, continuous improvement, Kaizen, or problem analysis may also be considered. **Knowledge Requirements:** * MASP 8D. * Quality tools. * Basic Microsoft Office suite. * Knowledge of ISO 9001\. **Additional Information** * Unimed Campinas National Health Plan * Bradesco Dental Plan * Vidalink Pharmacy Plan * Bradesco Life Insurance * Oriente-me Mental Health Program * On-site nutritional counseling * On-site cafeteria * Meal allowance of R$ 330.00 * Transportation allowance or parking * Wellhub (Gympass) * Profit-sharing program (PPR) of up to 120% of monthly remuneration * CrediSG Credit Cooperative * Saint-Gobain Employee Stock Purchase Plan (PEG) * São Bernardo Private Pension Plan #### **ABOUT SAINT-GOBAIN GROUP** **With over 360 years of history, the French group is a global leader in light and sustainable construction and operates in 80 countries, employing more than 161,000 people worldwide.** Saint-Gobain designs, manufactures, and distributes materials and services for the construction and industrial markets. Its integrated solutions for renovation, light construction, and decarbonization of construction and industry are developed through continuous innovation and promote sustainability and performance. #### **OUR PURPOSE** In a fast-paced and constantly transforming world, our purpose — “Making the world a better home” — has never been stronger. Like a compass, it guides us to improve people’s lives while addressing social and environmental challenges. #### **OUR VISION** To be the global leader in light and sustainable construction — this vision summarizes our company’s long-term aspirations. It affirms our market positioning and reinforces our promise to innovate responsibly by combining economic growth with environmental stewardship. #### **OUR STRATEGIC PLAN** Lead & Grow 2030 is our collective journey. It commits us to clear objectives, transforming our purpose and vision into an even richer and deeper reality. #### **WE VALUE THE FOLLOWING ATTITUDES** * Cultivating closeness with customers * Acting entrepreneurially * Innovating * Being agile * Building an open and engaged culture ***Wherever you are, let your unique personality and our values guide you to create a more sustainable world, day after day.*** ### ****** #### **AND ALL THIS WORK RECOGNIZED BY THE MARKET** **GPTW:** Great Place To Work \- is a global consultancy that supports and recognizes organizations with an ‘excellent workplace environment’ through cultures of trust, high performance, and innovation. **Top Employer:** Top Employers Institute is the global authority recognizing excellence in people management practices. #### ***\#MakingTheWorldABetterHome***