Description
Job Summary:
Coordinate and supervise daily hotel operations, manage teams, ensure guest satisfaction, and optimize operational processes.
Key Highlights:
1. Leadership and coordination of diverse teams
2. Focus on guest satisfaction and service quality
3. Cost and operational process optimization
* Contribute to the planning, organization, and supervision of daily hotel operations.
* Coordinate front office, housekeeping, maintenance, and food & beverage teams, ensuring interdepartmental integration.
* Supervise guest service delivery, ensuring high satisfaction levels and promptly resolving any issues or complaints.
* Monitor operational performance indicators and propose improvements.
* Manage cost control, procurement, and inventory to enhance efficiency and reduce waste.
* Prepare work schedules, vacation plans, and time-off arrangements for teams under supervision.
* Participate in management meetings, contributing strategic reports and information.
* Conduct training and team development initiatives, motivating staff and fostering a collaborative work environment.
* Ensure compliance with safety, hygiene, and quality standards.
* Conduct interviews for recruitment processes.
* Perform hotel inspections to guarantee service quality.
Compensation: R$0,01 per month
Benefits:
* Medical assistance
* Life insurance
* Meal allowance
* Transportation allowance
Work Location: On-site