Senior Foreign Exchange Desk Operator

Description

Job Summary: As a Senior Foreign Exchange Desk Operator, you will handle the negotiation and sale of foreign currencies and other related products, provide consultative customer service, and support administrative and operational routines. Key Highlights: 1. Negotiation and sale of foreign currencies and foreign exchange products 2. Consultative customer service and client prospecting 3. Collaborative environment focused on results and continuous development If you enjoy working in sales and customer service, and are seeking a new opportunity for learning and growth, this role may be right for you! We are looking for proactive, communicative, and excellence-oriented individuals committed to outstanding customer service. As a Senior Foreign Exchange Desk Operator, you will negotiate and sell foreign currencies and other products within this segment—including international money transfers and connectivity solutions. You will also deliver consultative customer service and assist with store-level administrative and operational routines. At DayCâmbio, we offer a collaborative and dynamic work environment focused on results, continuous development, and hands-on learning in the foreign exchange sector. **Responsibilities and Duties** As a Senior Foreign Exchange Desk Operator, you will be responsible for: * Strictly following procedures, controls, internal policies, and operational manuals; * Ensuring compliance with internal and regulatory standards (BACEN, AML/CFT, and other applicable legislation); * Recording all transactions in the internal system, maintaining organized and accurate information; * Providing both reactive and proactive customer service across multiple channels (in-person, telephone, WhatsApp, e\-mail); * Identifying customer needs, clarifying doubts, and providing technical support regarding products and services; * Delivering consultative communication focused on experience and customer retention; * Negotiating and executing foreign exchange products: cash currency purchase/sale, prepaid cards, international checks, express remittances, global accounts, travel insurance, and others; * Actively prospecting new customers and maintaining relationships with the existing client base, including follow\-ups and re-engagement of contacts; * Collaborating with internal departments for support, validations, and transaction handling (Compliance, Processing, Treasury, etc.); * Coordinating with stores to verify currency stock levels, product availability, and delivery feasibility (delivery). **Requirements and Qualifications** What we expect from you: * Completed high school education; * Prior customer service experience, preferably with focus on foreign exchange and sales; * Experience in negotiation and customer retention; * Strong communication skills, proactivity, and ability to pay attention to detail while responsibly adhering to procedures; * Basic to intermediate knowledge of Microsoft Office suite; * ABT certification (ABRACAM); * Availability for on-site work. **Additional Information** Benefits That Value You: * Meal/Voucher allowance; * Life insurance; * Medical and Dental Assistance: comprehensive coverage for quality medical and dental care — effective after the probationary period; * Total Pass — Health Incentive Program: access to an extensive network of physical activities promoting an active and healthy lifestyle; * Education Support: assistance for academic and professional development, investing in your growth; * Day Off per internal policy. What comes to mind when someone mentions an excellent job opportunity? Daycâmbio is part of the Daycoval Group, a group founded over 50 years ago specializing in corporate lending, personal credit (unsecured, payroll-deductible, and vehicle financing), foreign exchange products (international trade and tourism), and investment services. Within its structure, the Group operates numerous service locations across 21 states plus the Federal District. Daycâmbio is the largest foreign exchange correspondent in Brazil, present in more than 80 cities, offering the most comprehensive foreign exchange tourism solutions. **About the Daycoval Group** Our DNA has consistently earned the company major recognitions and awards, such as **Best Middle Market Bank in Brazil**, awarded for two consecutive years by Austin Rating and the newspaper O Estado de S.Paulo. This recognition goes far beyond just “an award.” For us, it reflects the entire company’s commitment to making, day after day, a better place to work. And when we speak of a better workplace, we refer not only to benefits and salaries—but also to engagement, distinctive projects, and much more! * Musicantes: offers free music and singing classes to employees; * Brincar de Viver: provides theater workshops and storytelling sessions for those who wish to help others through art; * Quality of Life Program: offers free health- and wellness-focused initiatives and events—such as participation in street races, musicals, theatrical performances, and museum exhibitions. And this is only a small part of what we offer! We also have an important mission toward society! Thus, we run solidarity campaigns and provide direct support—through donations or fiscal incentive laws—to various renowned institutions. All this makes possible the alignment between pursuing results and engaging employees with sustainability. And we cannot forget to mention that, at Daycoval, we value all talents regardless of ethnicity, religion, color, gender, age, disability status, nationality, sexual orientation, gender identity or expression, or any other factor constituting discrimination under local legislation. **Here, you can be yourself!**