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Job Summary: Join AUTOMOB, a company that values talent and passion for cars, offering a dynamic environment for skill and career development. Key Highlights: 1. Customer service in automotive after-sales 2. Opportunity to develop skills and career 3. Company that values diversity and inclusion Come Build the Future of Mobility With Us! At **AUTOMOB**, we breathe passion for cars. We are a 100% Brazilian company driven by talent, enthusiasm, and the contagious energy of our team members. Here, challenges become opportunities, and your voice has the power to shape the future of dealership operations in Brazil. We are **leaders** in the industry, with a strong presence across the entire national territory. From light vehicles to heavy machinery, from financial services to insurance and consortiums, we offer an integrated universe of solutions for our customers. With over **190 stores spread across 12 states and 65 cities**, we represent iconic brands such as BMW, Honda, Volkswagen, Toyota, JLR, Volvo, BYD, GWM, Ford, VW/MAN, Valtra, Fendt, and many others. Imagine\-yourself working with the largest brand portfolio in the segment nationwide, alongside more than 5,000 passionate and engaged professionals. At **AUTOMOB**, you will have the opportunity to develop your skills, expand your knowledge, and build a successful career in a dynamic and challenging environment. We provide comprehensive solutions for our customers—from vehicle sales to after\-sales services, including workshops, bodywork, and painting. If you are passionate about cars, eager to learn, and seeking a place where your ideas are valued, AUTOMOB is your destination! Accelerate with us and make a difference at a company that values diversity and inclusion in all its forms. Join us and become part of a team that celebrates individuality and mutual respect. **Responsibilities and Duties** * Provide customer service in after\-sales (active and passive reception) * Identify vehicle needs and symptoms, translating them into clear service orders * Prepare estimates and negotiate approvals with customers * Monitor service progress with the workshop * Ensure quality, timeliness, and customer satisfaction upon vehicle delivery * Offer additional services (upsell), such as inspections, wheel alignment, parts, etc. * Monitor KPIs such as average ticket, productivity, and approval rate * Follow\-up with customers (pre- and post\-service) **Requirements and Qualifications** * Completed high school (higher education or technical degree in related fields preferred) * Experience in customer service (preferably automotive) * Basic knowledge of automotive mechanics * Strong communication and negotiation skills * Organizational skills and goal orientation * Proficiency in computer applications (Office suite and management systems) Valid driver's license * **Additional Information** **PEOPLE ARE OUR BUSINESS, AND THAT’S WHY WE VALUE OUR TEAM MEMBERS IN MULTIPLE WAYS!** We also offer the traditional benefits you already know. But we aim higher. Learn more! * **TUNED IN TO YOU:** Specialized support for our team members and their families via a 24-hour center offering psychological, health, social, family, financial, and/or legal assistance—all with absolute confidentiality. * Extended **Maternity** and **Paternity Leave** \+ **Newborn Kit** for new mothers and fathers. * We understand how important children’s and teenagers’ education is. Here at **AUTOMOB**, we help with purchasing the **school supply kit** for our team members’ children. * Our team members enjoy exclusive access to a **discount platform** for travel, culture and entertainment, services, gastronomy, education, and wellness. * Through the **AUTOMOB University**, our team members learn and accelerate professional development, becoming protagonists of their own careers. * We recognize and value our **veteran team members** who reach milestone anniversaries. Those with **more than 15 years** receive an especially grand celebration. * **Mom’s Corner:** This space—located at our headquarters in Itaim Bibi and Administrative Headquarters in Mogi das Cruzes—is dedicated to mothers returning from maternity leave who wish to **continue breastfeeding.** The area provides all necessary **items for milk expression and storage, with privacy and comfort.** **** * **Totalpass:** Access to an extensive network of gyms and mental health and nutrition services, promoting healthy habits and well-being. * **Pet Love:** To care for your four-legged family member too, we include a special benefit for this beloved member of your family. Do you identify with this position? Explore our open positions, apply, and join us in this ever-growing company. A dream launched in 1995 with our first Volkswagen dealership gained momentum and evolved into Brazil’s largest and most diversified dealership group. Our brand and product portfolio spans light vehicles—both new and used—to agricultural machinery, yellow-line equipment, and diverse services meeting our customers’ needs. Today, we represent 35 brands across these various segments. Our devotion to service is embedded in our culture; we have a highly skilled team that shares our core values: PEOPLE, CUSTOMERS, SIMPLICITY, OWNER MINDSET, SUSTAINABILITY, AND PROFIT. In 2021, we began our consolidation process with the creation of AUTOMOB, but it was in 2024 that we unified all dealership companies and operations under a single entity. Currently, we operate over 200 stores across 13 Brazilian states, supported by a team of nearly 7,000 employees. Are you interested and want to join our Group? Then **accelerate with us**! We are a diverse company that promotes diversity across all positions—regardless of gender, sexual orientation, race, religion, or disability.
