We foster a stimulating and diverse work environment where each member contributes their unique skills. We believe that combining different ways of thinking results in a unique and effective global impact! With team members located in strategically positioned offices, we meet our clients’ needs across the entire national territory. We are constantly seeking exceptional talent to join us on this journey toward success. **Join our team and help build an even more promising legal future!** **Responsibilities and Duties** * Answer and log support requests via phone, email, or ticketing system. * Diagnose and resolve issues related to hardware, software, and networks. * Escalate more complex incidents to higher levels of support when necessary. * Perform preventive maintenance and updates on workstations. * Provide guidance and support to end users to ensure effective use of IT systems. * Monitor and track ticket status, ensuring users are kept informed about the progress of their requests. * Maintain updated and organized documentation and incident records. **Requirements and Qualifications** * Currently enrolled in a bachelor’s or technical program in Computer Networks or Systems Analysis. * Prior experience in customer service or technical support is desirable. * Basic knowledge of Windows operating systems, Microsoft Office suite, and networking. **Additional Information** * Additional benefits such as medical and dental assistance, meal/food allowance, TotalPass, life insurance; * A dynamic and diverse work environment; * Opportunity to work for a growing company offering professional learning and development. Simões Pires is a **business solutions hub**, headquartered in São Paulo, with operations throughout Brazil and abroad. Founded in Porto Alegre, we are recognized for our **excellence in service delivery**, combining a **multidisciplinary approach** with the proximity our clients require. Our essence is guiding companies through the complexities of their businesses, **transforming challenges into opportunities**, and ensuring every step is taken with **confidence and security**. **Interconnectivity** defines our practice. We have a cohesive, multidisciplinary team composed of lawyers, accountants, engineers, computer scientists, and economists. This diversity of talent—specialized across numerous economic sectors—enables us to deliver the **most comprehensive and innovative solutions** tailored to each client. Our end-to-end approach ensures you find all answers in one place. This means that, beyond legal expertise, we offer complementary services such as calculations, preparation and review of ancillary obligations, process implementation, and technology development. As a result, you do not need multiple providers to address the same issue—you receive a **360-degree perspective** and holistic solutions.