Within the People & Culture IT Coordination, we believe technology is the primary driver for transforming the journey of those who make our company happen. Our mission is to implement innovative solutions that place employees at the center of everything—simplifying processes, digitizing HR, and creating extraordinary experiences. We are also the technological guardians of ESG initiatives (Sustainability, Volunteering, and Instituto Porto). We work to expand our societal impact, ensuring technology keeps us increasingly aligned with the UN Global Compact. **Responsibilities and Duties** * AI Curation and Quality: Perform technical curation of language models (LLMs), refine knowledge, evolve solutions, and improve conversations—from context generation to decision-making. * Focus on Employee Experience (EX): Evaluate and guide AI solutions from the employee’s perspective, ensuring technology reduces bureaucracy, simplifies the work journey, and increases productivity. * Prompt Engineering and Conversational UX: Develop, test, and iterate advanced prompts using prompt engineering, RAG, and other techniques to optimize conversational interfaces—ensuring appropriate tone of voice and efficient interaction. * Identification of Biases and Hallucinations: Proactively identify logical flaws or biases in AI models, ensuring an ethical and reliable tool. * Adoption Metrics Analysis: Monitor performance indicators (accuracy) and user satisfaction metrics (eNPS, tool retention rate), proposing data-driven improvements based on real usage patterns. * Integration Development: Support engineering teams in consuming APIs and structuring workflows that connect AI to the company’s core systems (e.g., ERPs and CRMs), enabling task automation. Data-Driven Analysis: Monitor AI performance indicators (accuracy, latency) and user satisfaction metrics (adoption, retention, eNPS), proposing continuous improvements. * **Requirements and Qualifications** * Technical Proficiency: Advanced experience in prompt engineering; experience with RAG; practical knowledge of LLMs and generative AI. * Databases: Solid SQL knowledge (Oracle or SQL Server) for log and user behavior analysis. * Prior experience in Digital Transformation projects focused on HR or Internal Communications; * Familiarity with Design Thinking methodologies for mapping user journeys; * Specialization in AI Ethics and Governance; * Advanced English proficiency. **Additional Information****Meal and Food Allowance:** Your VR and VA are flexible, allowing you to meet your personal needs and choose the best way to use them; **Transportation Allowance:** To help you reach Porto; **Shuttle Services:** For your comfort and safety en route to our office, we provide vans at major access stations to Porto: Luz, Barra Funda, Santa Cecília, and Júlio Prestes; **Health, Dental, and Life Insurance Plans:** So you—and your dependents—can take care of your health; **Profit-Sharing Program (PLR):** Because we know we only grow when we grow together; **Parents, Mothers, and Children:** Childcare or babysitter allowance to care for your most precious loved ones; **Private Pension Plan (PortoPrev):** To secure a more tranquil future; **Gympass:** To exercise and care for your physical health across numerous gyms, wherever you are; **Scholarship Program:** To begin your undergraduate studies—or pursue a second degree or postgraduate education. **Language Courses:** Subsidy for English and Spanish courses; **Integrated Health Program:** A suite of benefits and initiatives supporting holistic well-being across three pillars: mental health, physical health, and financial health; **Discounts on Products and Services:** To enjoy the products and services within our vast ecosystem. Porto is far more than an insurance company—it is a massive ecosystem leveraging technology to create solutions through four business verticals: **Porto Bank, Porto Saúde, Porto Seguro, and Porto Serviço**. Our reputation and recognition, earned over more than seven decades, underscore Porto’s scale—a business reference built by and for people. Here, 13,000 employees proudly beat their chests in **pride of belonging to a solid, ethical organization** that **transforms dreams into fantastic realities** for our 15.8 million+ customers. We operate across more than 101 branches and regional offices nationwide. Learning is part of our DNA—and here, you’ll have **incentives, tools, and great people to learn and grow every day**, in an inclusive, safe environment where everyone can be themselves and take pride in who they are—fostering respect and **living holistically and with well-being in a genuinely human company.** **DIVERSITY & INCLUSION AT PORTO** At Porto, we value diversity and believe a plural team is essential for developing our entire business, society, and each individual—because we understand that every person is unique in building a more innovative and inclusive environment. Together, we work daily to build a safe, free, and welcoming space—richer in plurality and respect. Therefore, we **strongly encourage applications from women, Black and Indigenous people, people with disabilities, and LGBTQIA+ individuals** for all our openings.
João Silva
Indeed · HR
João Silva
Indeed · HR
