Network Support Analyst

Description

Job Summary: Provide technical support for requests and incidents related to IP network infrastructure, developing and implementing procedures to restore services and documenting technical information. Key Highlights: 1. Technical support for IP network and telephony infrastructure 2. Multidisciplinary profile (Networking/Collaboration) 3. Interaction with technical support team for escalations **Job Description** ------------------- Handle a queue of requests and incidents requiring low-to-medium complexity technical support (Troubleshooting) for IP network infrastructure, focusing on networking solutions (Routing/Switching, Wireless, and Collaboration) Develop and implement procedures to restore services and perform routine configurations on network infrastructure Have experience identifying issues within IP network and telephony infrastructures Document/map technical procedures, network topologies, and technical manuals for end-user support Interact with Logicalis technical support team for escalation of complex issues Be available to work overtime as required and be willing to perform on-site support or undertake short trips. **Qualifications** Possess a multidisciplinary profile (Networking/Collaboration) and willingness to expand knowledge into other technologies Demonstrate comprehensive expertise in technical support for IP network and telephony infrastructure Possess strong communication skills, a proactive mindset for professional development, and a keen team-oriented spirit Operate FULLY in scenarios involving critical technical escalations Certifications ITIL (Desirable) CCNA Routing\&Switching (Required) CCNA Collaboration (Preferred) Intermediate English for interaction with vendors (Preferred) **Job Snapshot** ---------------- * **Employee Type:** Full\-Time * **Location:** Barueri, Brazil * **Job Type:** Information Technology * **Experience:** Not Specified * **Date Posted:** 12/4/2025