Sales Commercial Supervisor

Description

Job Summary: The Sales Commercial Supervisor oversees production, compliance, and quality of team procedures, monitors commercial indicators and customer satisfaction, and develops sales and marketing strategies. Key Highlights: 1. Lead and align the team through follow-ups, training, and feedback. 2. Seek innovations and improvements to enhance productivity and performance. 3. Promote organizational culture and personal and professional development. We are looking for a **Sales Commercial Supervisor** to oversee production, compliance, and quality of procedures adopted by subordinate teams. Monitor commercial and city expansion indicators under your responsibility, including sales and installation targets. Monitor customer satisfaction levels with Brisanet Group’s products and services. Collaborate with the Growth Coordinator to develop sales, marketing, and customer retention strategies for the city under your supervision. If you are an attentive professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#VemSerBrisanet** **Responsibilities and Duties** * Embody Brisanet Group’s organizational identity; * Ensure adherence to departmental standards, processes, routines, and policies; * Lead and align your team through follow-ups, training, feedback, task delegation, conflict resolution, motivational actions, performance evaluation, hiring requests, reassignment and/or termination requests, disciplinary measures, and other people management actions; * Promote and internalize organizational culture among the team (Business, Mission, Vision, Values, and Strategy); * Monitor and analyze area performance indicators and define short- and medium-term actions to improve deliverables; * Seek innovations and improvements that increase productivity and performance in area activities; * Support audit processes when required; * Prepare and present results reports, forms, spreadsheets, or documents to leadership as requested; * Participate in strategic and budget planning for the area when requested; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position according to area needs and leadership direction; * Monitor and support external activities in the city/cities related to sales and Brisanet Group brand promotion; * When necessary, monitor and support internal and external store activities related to sales and Brisanet Group brand promotion; * Ensure operational support for Brisanet Group’s external operations, providing resources (training, equipment, tools, and information) so that PAP teams can perform their activities effectively; * Develop schedules and facilitate training programs to qualify PAP, Kiosk, and NGC teams, and monitor their effectiveness; * Monitor city-level indicators and targets for PAP, Kiosk, and NGC teams; * Supervise PAP, Kiosk, and NGC teams during activities; * Ensure documents are available and up-to-date for external sales teams; * Apply disciplinary measures or terminate PAP, Kiosk, and NGC team members when necessary; * Conduct value-based feedback sessions for PAP, Kiosk, and NGC teams; * Hold periodic alignment meetings with leaders and their teams; * Monitor and manage all city-level indicators where you perform your duties; * Collaborate with the Sales Commercial Coordinator to develop sales, marketing, and customer retention strategies for the city under your supervision; * Implement actions to resolve issues or improve indicator performance; * Monitor results and provide support, when needed, to Installation, Repair, and Merger teams operating in your supervised city; * Monitor customer satisfaction levels with Brisanet Group’s products and services; * Fill out the GB dashboard and conduct regional GBs with the Growth Coordinator; * Assess the need for FTTH infrastructure expansion in your supervised city when necessary; * Measure and evaluate results of commercial strategies implemented in the city; * Attend PROCON and DECON administrative hearings when necessary; * Hold meetings with public and private authorities when necessary; * Represent the company and its interests before public and private institutions; * Customer service, monitoring stalled sales, and customer support; * Participate in the hiring process for new employees; * Process contract terminations; * Manage employee timekeeping; * Support the IMOC department and the S\&L Monitoring department (when requested); * Place purchases via Suplly when necessary; * Handle notary-related tasks (signature authentication and contracts) when necessary; * Deliver and collect materials from other cities when necessary. **Requirements and Qualifications** * Currently pursuing a Bachelor’s degree in Business Administration, Commercial Management, or related fields; * Experience in people and sales team management; * Skills in indicator analysis, commercial strategies, customer service techniques, basic mathematics, and basic computer literacy; * Experience in market research and route planning; * Customer service experience; * Driver’s license "AB" and Defensive Driving certification. **Preferred Qualifications:** * Completed Bachelor’s degree in Business Administration, Commercial Management, or related fields; * Administrative routine experience; * Proven experience in telecommunications sales; * Google tools (Sheets, Docs, etc.). **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that values personal and professional development; * Horizontal and vertical work environment—meaning you are the protagonist of your career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Insurance Plan; * Dental Insurance Plan; * Life Insurance; * Daycare Assistance; * PCD Dependent Assistance; * Payroll-deductible loans (after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in Ceará’s interior. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—and actively contributing to Brazil’s digital transformation.