Description
Job Summary:
Professional responsible for monitoring and negotiating debts, active and passive collections, supporting outsourced collections activities, and customer service.
Key Highlights:
1. Experience in debt negotiation and collections
2. Focus on internal and external customer service
3. Opportunity to develop analytical and communication skills
Main Responsibilities:
* Monitor the portfolio of debtor customers – collect, negotiate, and renegotiate debts;
* Conduct active and passive collections via telephone, e\-mail, WhatsApp, and other channels;
* Support outsourced collections activities;
* Prepare delinquency reports and track payment progress per customer;
* Provide internal and external customer service.
Prerequisites:
Completed high school education or currently pursuing higher education;
Preference for candidates residing in Natal, Parnamirim, Macaíba, or São José de Mipibu/RN;
Proficiency in Microsoft Office suite;
Strong verbal and written communication skills;
Analytical ability and dynamism;
Good organizational skills with capacity to prioritize tasks;
Prior experience in the finance area is a plus.
Compensation and Benefits:
Salary: R$2\.205,00;
Meal allowance: R$18.00 per day;
Fuel assistance;
Dental plan (optional enrollment);
Health insurance plan (optional enrollment);
University tuition partnership;
Life insurance.