OPERATIONS SUPERVISOR

Description

Job Summary: Supervises Operations teams, ensuring service execution, productivity, and quality, while guiding and developing team members and monitoring KPIs. Key Highlights: 1. Supervises and guides Operations teams. 2. Monitors KPIs and ensures service quality. 3. Supports technical support and tracks field requests. **Job Description:** ---------------------- Supervise Operations team activities, monitoring service execution, productivity, quality, and SLA compliance. Guide, train, and develop team members; monitor KPIs; support technical assistance; track field requests; and ensure compliance with quality management system standards, procedures, and guidelines. **Mandatory Requirements:** ------------------------------ Incomplete Higher Education Driver's License Category B **Desirable Requirements:** -------------------------- Teamwork skills Leadership skills Strategic vision Intermediate Excel proficiency Experience in telecommunications **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Salary:** ------------ $2,530\.22 **Benefits:** --------------- Transportation Allowance Meal Allowance Health Insurance (60% covered) SulAmérica Dental Plan Life Insurance Partnerships with educational institutions Access to SESC (Garanhuns \- PE) **Work Location:** ---------------------- ZAAZ \- PROXXIMA FILADELFIA **Working Hours:** ------------------------ Monday to Friday: 08:00 to 12:00 \- 14:00 to 18:00; Saturday: 08:00 to 12:00