**Description and Responsibilities:** **Schedule:** 08:00–12:00 and 13:00–17:00 **Level:** Operational **Employment Type:** Permanent – CLT **Job Mission** Responsible for assisting in all Information Technology activities, covering both processes and people, and supporting the operation of computer systems to execute tasks. **Key Responsibilities** * Assist in activities defined in technology projects and initiatives within their area of responsibility. * Provide internal support. * Provide technical support to members regarding issues with Sicoobnet. * Prepare technical reports for equipment requiring external maintenance support. * Package and dispatch equipment for external maintenance. * Check security cameras twice weekly to detect possible recording failures. * Clear paper jams and replace printer rollers on cooperative printers. * Clean scanners, point-of-sale barcode readers, and cash register printers. * Provide direct technical assistance to users within their scope of intervention (low-complexity issues), or escalate problems to other services and/or specialized technicians. * Log and classify service requests, assign priority based on business criticality and service-level agreements, and determine the nature of issues. * Install, reinstall, and update software components and updates. **Requirements:** **Technical Knowledge** * Computer literacy (Office Suite: Word, PowerPoint, Excel, Outlook); * Technical knowledge of hardware and software maintenance; * Basic knowledge of computer networks; * Prior experience in IT Infrastructure or Technical Support is desirable; * Familiarity with system and network monitoring tools; * Proficiency with Windows and Linux operating systems; * Basic understanding of information security and backup practices. **Desired Profile** * Excellent communication skills, with the ability to interact clearly and effectively with diverse profiles and departments; * Analytical mindset, capable of logically and systematically understanding and solving problems; * Strong commitment to continuous process improvement; * Ability to analyze, innovate, and adopt a strategic perspective to address challenges and propose creative solutions; * Ability to handle high-workload situations while maintaining composure to make sound decisions; * Strong cross-departmental task management, including organizing and prioritizing tasks to ensure efficiency and timely delivery; * Adaptability to rapid changes and emerging technologies, with agile learning and a constant desire to stay updated. **Benefits:** Medical insurance, Dental insurance, Childcare allowance, Internal benefits, Profit-sharing program, Life insurance, Meal voucher, Transportation voucher