Description: Mandatory requirements: * High school diploma. Desired requirements: * Good oral and written communication; * Teamwork skills; * Communicative profile; * Dynamic profile; * Additional courses in networking; * Proficiency in technical English. Responsibilities: * Ensure the proper functioning of the quality management system; * Perform support services in the related area; attend to link customers, providing and receiving information about products and services; handle various pending issues, carrying out all necessary procedures related to them; * Verify and analyze complaints received via calls; * Address requests before forwarding to external teams, aiming for quick and accurate resolution; * Provide feedback and confirm with the customer whether the issue has been resolved after actions taken by BackOffice; * Contact responsible departments to provide user support; * Provide remote support to technicians; * Monitor predefined request deadlines and ensure SLAs are met; * Perform support services in the related area; * Attend to link customers, providing and receiving information about products and services; * Know and comply with quality policy guidelines; * Know and comply with regulatory procedures related to your activity and sector; * Organize individual or shared work environment. Assignments: * Analyze and process received requests; * Add Access Points to maintenance; * Conduct customer feedback. 2511060202271366755