Job Summary: Customer Service Analyst to act as a strategic partner to clients, understanding their objectives and supporting efficient use of the platform, conducting training and post-sales follow-up. Key Highlights: 1. Strategic partnership with clients 2. Conducting training and post-sales support 3. Developing long-term relationships A consulting, recruitment, and selection company is seeking a Customer Service Analyst in Parnamirim (Parnamirim). RH Services Group is a company specialized in human resources solutions, offering services such as recruitment, selection, and HR management consulting. **Responsibilities:** Responsible for acting as a strategic partner to clients by understanding their objectives and supporting\-them in the efficient use of the platform/solution; conducting training processes and post-sales follow-up; recording interactions, requests, and updates in CRM/CSM systems; supporting problem resolution; leading client follow-up meetings; identifying opportunities in collaboration with sales; collecting feedback to contribute to product improvements and customer experience enhancement; documenting workflows; supporting the creation of educational materials (FAQs, tutorials, and guides); developing long-term relationships with client stakeholders; and other related activities. Previous experience as a Customer Support Analyst, Customer Support Specialist, Customer Relationship Analyst, or Customer Experience Analyst may indicate alignment with some of the responsibilities of this position. Bachelor's degree required. Relevant experience required. **Compensation and Benefits:** * Salary: 2\.406,00 * Meal Allowance * Transportation Allowance * Medical Assistance * Health Plan **Additional Information:** * Employment Type: Permanent \- On-site. * Schedule: Full-time * Working Hours: Business hours. Monday to Friday.
João Silva
Indeed · HR
João Silva
Indeed · HR
