We are looking for a **Field Service Operator** to perform field "Service Orders" (SOs), including installation, repair, address change, and other services, in accordance with the company-defined operational procedures. If you are an attentive professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Drive company vehicles when necessary; * Perform other duties related to the position, as needed by the department and directed by leadership; * Maintain company vehicles in compliance with Fleet Department-defined processes, ensuring proper operation; * Implement workplace safety procedures, such as Preliminary Risk Analysis (PRA) and use of Personal Protective Equipment (PPE), in accordance with current legislation; * Execute field service orders, including installation, repair, address change, and other services, in accordance with the company-defined operational procedures; provide referrals for additional or new sales; * Safeguard, maintain, properly use, and store company-provided resources, and inspect the work environment after service completion to ensure organization, cleanliness, and proper disposal of used materials. **Requirements and Qualifications** * Completed high school education; * Basic computer skills; * Knowledge of networks and computer maintenance; * Familiarity with the city’s geography; * Class B driver's license and defensive driving certification. **Preferred qualifications:** * Six months of experience in telecommunications; * Willingness to travel; * Knowledge of access transmission technologies and media — twisted-pair cables and optical fiber; * Router and signal repeater configuration; * Structured cabling; * Customer service techniques. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat yet growth-oriented structure—meaning you are the protagonist of your own career!; * Meals (on-site via cafeteria; branches via iFood); * Co-payment health insurance plan; * Dental plan; * Life insurance; * Childcare allowance; * Support allowance for dependents with disabilities; * Payroll-deductible loans (available after six months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a small town in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior towns to state capitals**—and actively contributing to Brazil’s digital transformation.