EAD Learning Center Relationship Analyst

Description

Job Summary: EAD Learning Center Relationship Analyst to provide support, monitoring, and strengthening of relationships with EAD partner learning centers. Key Highlights: 1. Customer service and relationship management with partner EAD learning centers 2. Support and guidance on internal processes, systems, and procedures 3. Problem resolution and support for learning centers' needs **Job Description:** **About the Company:** With over two decades in the education sector, IESDE is a national reference in producing high-quality educational content. We develop integrated teaching systems comprising books and videos, rigorously qualified and adapted to the Brazilian context. Guided by excellence and applying intelligence to the challenges presented by the education sector, IESDE contributes to knowledge transfer and the training of competent professionals. The company's production focuses on preparing and formatting books, videos, and computer-based platforms—always in an integrated and complementary manner. We are seeking an EAD Learning Center Relationship Analyst to support, monitor, and strengthen relationships with distance education partner learning centers. We seek a communicative, organized, results-oriented professional capable of ensuring a positive experience for partners and contributing to operational growth. **Main Responsibilities:** Provide customer service and relationship management with partner EAD learning centers; Monitor operational, academic, and administrative requests from learning centers; Provide support and guidance on internal processes, systems, and procedures; Support learning center development and engagement; Ensure alignment between headquarters and partner learning centers; Handle problem resolution and support for learning centers' needs. **Requirements:** Completed or ongoing undergraduate degree in Business Administration, Commercial Management, Managerial Processes, Pedagogy, or related fields; Experience in customer service, client relationship management, or operational support; Strong verbal and written communication skills; Proficiency in Microsoft Office suite; Analytical, organized profile with strong interpersonal skills. **Keywords:** EAD, LMS, student experience, student relationship management, educational processes, LMS, continuous improvement, demand management, digital education. **Requirements:** **Requirements:** Completed or ongoing undergraduate degree in Business Administration, Commercial Management, Managerial Processes, Pedagogy, or related fields; Experience in customer service, client relationship management, or operational support; Strong verbal and written communication skills; Proficiency in Microsoft Office suite; Analytical, organized profile with strong interpersonal skills. Benefits **We Offer:** Unimed health insurance plan without copayment, effective after the probationary period. Nutritional counseling program. Life insurance. 50% tuition scholarship for undergraduate or postgraduate (distance learning) programs at partner institutions. Meal allowance of BRL 37.00 per day. Transportation allowance. 100% on-site work. Monday to Friday, from 08:00 to 18:00