Description
Job Summary:
Professional responsible for in-person and online customer service, handling proposal closures, answering questions, and managing post-consultation follow-ups.
Key Highlights:
1. In-person and online customer service
2. Effective and proactive communication
3. Teamwork skills
**Position: Post-Consultation Reception**
**Location:** Cascavel/PR
**Employment Type:** CLT
**Working Hours:** Monday to Friday, 9:30 AM to 7:00 PM | Saturday, 9:00 AM to 1:00 PM.
**Compensation and Benefits:**
* Salary: R$ 1.583,00;
* Meal Allowance: R$ 735,00;
* Transportation Allowance;
* Daily and weekly bonuses based on cash value and customer payment method;
* Monthly incentive award starting from previously established thresholds, according to individual production/cash target achievement.
**Responsibilities:**
* Customer service;
* Closing proposals for exams and/or procedures generated internally at the clinic or requested externally;
* In-person and online (WhatsApp and telephone) customer service;
* Tracking unfulfilled proposals via follow-up;
* Clarifying patient questions regarding exams and providing instructions for their completion;
* Directly clarifying questions with unit professionals when necessary.
**✅ Requirements:**
* Completed high school education;
* Effective verbal and written communication with patients;
* Proactivity;
* Ability to listen and clearly express ideas;
* Strong interpersonal skills and ability to work in a team;
* Professional and constructive conflict management.
Minimum Education Level: High School (Secondary Education)