Job Summary: Citizen Experience is seeking a Multitasking Attendant with customer service skills and strong communication abilities to join an exceptional team in a dynamic and innovative environment. Key Highlights: 1. Citizen and Operational Support 2. Basic Information Technology Support 3. Dynamic Environment with Learning Opportunities Citizen Experience is looking for a talented, out-of-the-box **Multitasking Attendant** to join our team. If you possess customer service skills and a communicative personality, this could be the opportunity you've been waiting for! Here, we are part of an exceptional team where we see each other, support one another, respect each other, contribute collectively, motivate each other, and collaborate creatively (that’s where the best ideas are born). If you’re considering accelerating your career in an environment full of opportunities—where career growth means not only advancing in positions and responsibilities but also constantly tackling new challenges—don’t miss this opportunity! **Responsibilities and Duties** **Citizen Support** * Greet and guide users regarding available services. * Inform users about estimated wait times and assist in queue management. * Conduct document triage and verification (legibility, validity, and requirements). * Distribute queue numbers, provide guidance during contingencies, and assist individuals with mobility difficulties. * Conduct satisfaction surveys and promote internal campaigns. * Encourage and support the use of kiosks, self-service options, and digital services. * Identify medical emergencies and notify the responsible support staff. * Report incidents to the Customer Service Supervisor. **Operational Support** * Activate electronic queue number calling. * Serve citizens via system according to assigned queue number and requested service. * Verify and enter registration data; collect signatures or biometric data when required. * Issue documents, explain applicable fees, and direct users to subsequent steps. * Escalate complex cases to the Technical Supervisor. * Restock printer supplies (paper, toner, etc.). * Transmit and receive documents via system or e\-mail. **Information Technology (IT) Support** * Provide basic operational support to the Information Technology department. * Assist with basic workstation and system configurations as directed by the IT team. **Requirements and Qualifications** * Technical qualification in Computer Science (completed secondary-level technical program) or completed undergraduate degree in Information Technology-related fields. * Basic computer skills (text editing, spreadsheets, internet); * Proficient typing and system usage; * Strong oral and written communication skills; * Organizational skills, discipline, and attention to detail; * Flexibility, dynamism, and ease in interacting with the public; * Willingness to learn new processes. **Additional Information** Meal Allowance or Food Voucher Wellhub Benefits Program Zenklub Psychologists Dental Uni Unimed Health Plan Medipreço Pharmacy Network Benefits Woli Development Platform Birthday Day Off We are **CiX \- Citizen Experience**, a govtech dedicated to transforming access to public services—making citizens’ lives easier through innovative solutions, greater technology integration, and enhanced efficiency. Our goal is to seamlessly integrate physical and digital channels, delivering a complete experience. Here, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic work environment offering continuous learning opportunities and challenging projects, join our team! \#ForPeople
João Silva
Indeed · HR
João Silva
Indeed · HR
