Consultant

Description

Job Summary: Act as the liaison between the technical team, customers, and the manufacturer, ensuring repair quality and excellence in service to strengthen the brand image. Key Highlights: 1. Represent the technical department as a product knowledge reference 2. Ensure repairs comply with technical standards and preserve vehicle warranties 3. Monitor critical repairs and provide consultative customer service **Description and Responsibilities:** **Working Hours:** Mon–Fri: 8 a.m. to 6 p.m.; Sat: 8 a.m. to 12 p.m. **Level:** Operational **Employment Type:** Permanent – CLT Summary Description Act as the liaison between the technical team, customers, and the manufacturer, ensuring repair quality, correct application of technical procedures, and service excellence, thereby strengthening the brand image and customer satisfaction. Responsibilities ? Represent the dealership’s technical department to customers, serving as a reference for product knowledge, technologies, and repair procedures. ? Ensure repairs are performed according to technical standards and specifications, preserving vehicle warranties. ? Monitor critical repairs, technical testing, and vehicle deliveries, explaining completed services to customers and clarifying any questions. ? Monitor service quality indicators (rework, customer satisfaction, repair time) and propose improvement actions. ? Maintain up-to-date technical information; ? Provide public service related to the workshop; ? Receive customers through consultative interviews, perform vehicle intake checklists, and subsequently issue work orders for workshop dispatch; JOB DESCRIPTION ? Charge for workshop services rendered and proceed with billing for invoice issuance; ? Handle accident-damaged vehicles, providing full process support during repair coordination with insurance companies and third parties until vehicle delivery. **Requirements:** Educational Qualifications Required ? Completed High School education. Legal Requirements (Mandatory) ? Driver’s License, Category B Experience and Tenure ? Preferred: 1 year JOB DESCRIPTION Desired Technical Qualifications – Specific Knowledge, Skills, and Competencies. ? Time Management ? Agility ? Teamwork Ability ? Communication ? Discipline ? Interpersonal Skills ? Empathy ? Organization **Benefits:** Disclosed during the interview