IT Support Analyst (BIOPARK)

Description

Job Summary: An IT technical support professional focused on internal service delivery, system and network maintenance, and IT infrastructure management. Key Highlights: 1. Classroom technical support and internal service delivery 2. Network monitoring and computer maintenance 3. Microsoft system and network configuration **Key Responsibilities** * Respond to internal service requests; * Provide classroom technical support; * Monitor internet network quality and firewall logs; * Reset passwords and create new users across various systems; * Configure projectors and perform basic computer maintenance; * Configure and monitor automation policies via Intune and Autopilot; * Assist in the development and maintenance of Microsoft environments and networks; * Prepare documentation. Requirements: **Essential** * Completed bachelor's degree in Computer Science, Information Systems, Computer Engineering, or related fields; * Experience in customer service; * Knowledge of networking; * Proficiency in Microsoft Windows and 365; * Basic knowledge of microcomputers. **Preferred Qualifications** * Postgraduate degree in a related field; * Knowledge of CCTV.