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**Main activities** * Lead and manage a customer service team; * Train and develop the customer service team; * Provide high-quality customer service; * Achieve targets; * Monitor the performance of the customer service team; * Resolve complex customer issues and escalate matters to higher levels when necessary; * Prepare and present reports on the performance of the SAC team and identify areas for improvement. Requirements: **Essential** * Bachelor's degree in Information Systems, Computer Science, Business Administration, or related fields; * Knowledge in networking areas; * Experience in customer service; * Experience in team management. **Preferred** * Knowledge of routers and network software; * Knowledge in monitoring; * Customer service certifications. Benefits * Meal allowance; * Day off on birthday; * Bonus based on indicators; * Life insurance. **Additional information** * Work schedule from 7:00 AM to 4:00 PM or 3:00 PM to 11:00 PM, with shift rotation to be agreed upon. * Company located at state highway \- connection with BR \- PR\-182 \- Biopark, Toledo \- PR, 85906\-300\.
