Customer Support Analyst (INFOSERVIC)

Description

**Main responsibilities** * Provide technical assistance via telephone and digital platforms; * Conduct first-level customer service; * Apply checklists; * Route customer inquiries. Requirements: **Essential** * Currently pursuing a Bachelor’s degree in STEM fields; * Customer service experience; * Experience in networking; * Knowledge of routers; * Knowledge of network management software; * Knowledge of monitoring. **Preferred qualifications** * Completed Bachelor’s degree in STEM fields; * Knowledge of MikroTik; * Certification in networking; * IT-related courses. Benefits * Meal allowance; * Birthday day-off; * Performance-based bonus; * Life insurance. **Additional information** * Work schedule: 7:00 AM to 4:00 PM or 3:00 PM to 11:00 PM, with rotating shifts to be agreed upon. * Company located on the state highway — connecting to BR-PR-182 — Biopark, Toledo-PR, 85906-300.