ERP Support Assistant

Description

Aliare is among the largest software companies for the agribusiness sector in the country. We were born in agribusiness and specialize in bringing technology to the management of companies and rural properties. We stand beside our customers to make agriculture happen. We are proud to contribute to building the present and future of Brazilian agribusiness. We are seeking an ERP Support Assistant to join our Support team, directly assisting and supporting clients in using our systems. This is an excellent opportunity for those at the beginning of their career who wish to grow in the fields of technology, ERP systems, and customer relationship management. On a day-to-day basis, you will be part of a collaborative team, supporting the registration, analysis, and resolution of support tickets, clarifying doubts, and assisting with system-related requests—all under the guidance and support of more experienced professionals. Your work will focus on continuous learning, technical development, and delivering a positive customer experience. As a member of the Support team, you will closely interact with various internal departments, contributing to organizing information, improving processes, and enhancing service delivery. We value people who are eager to learn, communicate effectively, demonstrate responsibility, and embrace teamwork. If you seek to launch your professional journey at a solid company that combines technology and agribusiness—and invests in people’s development—Aliare is the right place for you. **Responsibilities and Duties** * Provide support to customers within your assigned team, handling support requests ranging from low to high complexity; * Record all support interactions and their progress in the designated management tool, following established procedures; * Ensure and monitor each client request until its definitive resolution, covering all stages from initiation through completion of support; * Identify opportunities to improve training for both the team and customers; * Analyze and prioritize requests based on criticality; * Stay up to date on the latest developments in the systems relevant to your area of expertise; * Support other team members on specific topics within your knowledge domain; * Focus on customer satisfaction to consistently meet defined SLA targets; * Comply with company policies and departmental management guidelines; * Attend training sessions when required; * Contribute to creating and maintaining knowledge base articles; * Perform other duties related to your position or as requested by your immediate supervisor. **Requirements and Qualifications** * Currently enrolled in or graduated from: Business Administration, Accounting, Information Systems, Computer Science, Software Engineering, or related fields; * Strong communication skills; * Curiosity about new knowledge; **Additional Information** An integrated and prepared team ready for new challenges, operating with credibility and transparency, aiming for continuous improvement to facilitate the work of those who feed the world. Ethics, relationships, achievement, commitment, and innovation remain central to all our actions. National Health Plan; National Dental Plan; Life Insurance; Flexible Benefits (Meal/Food); Transportation Allowance; Relocation/Home Office Assistance; Corporate University; Education Assistance; Annual Performance-Based Bonus; Referral Bonus; Longevity Bonus; Gift for newborn children of \#Aliados; Exclusive birthday gift; At our locations, you’ll find a fantastic environment featuring game rooms, rest areas, fully equipped kitchens, afternoon snacks, and—of course—the ever-present hot coffee. We are a technology ecosystem united by one purpose: **to facilitate the work of those who feed the world!** What does this mean? That through **innovation, technology, and passionate people**, we are transcending boundaries and shaping the agribusiness of the future. **We will become Brazil’s first Agro Big Tech!** To achieve this, we’re gathering true **\#Aliados** to walk this path of achievements alongside us. Here, **we value diverse ideas**, because that’s how we deliver **unique results**. We seek people willing to embrace **our Aliare Way of Being.** Feeling curious to learn more about our culture and daily life? Check out a *spoiler* of what awaits you here—the AliVerse universe And there’s more! So far, we’ve achieved: **6** physical units across Brazil **\+900** employees **\+50%** market share in agricultural input distribution **\+65,000** users **\+5,000** establishments Operations in **22 states + DF** #### **Don’t waste time—join our AliVerse!**