**Description and Responsibilities:** **Schedule:** Monday to Friday, from 8 a.m. to 6 p.m., with a 2-hour lunch break. Saturday from 8 a.m. to 12 p.m. **Level:** Not Informed **Employment Type:** Tenured - CLT labor code * Analyze reported issues, verifying whether they are covered by warranty under applicable regulations. * Apply process management tools in warranty activities to identify root causes and support related decision-making. * Monitor warranty processes opened with the vehicle manufacturer. * Track performance indicators to prevent reversals. * Evaluate warranty parts, ensuring shipment without damage caused by improper removal or inappropriate tools. * Analyze warranty timeframes. * Prepare and submit warranty claims. * Submit warranty service orders (S.O.) and revisions. * Verify part documentation to carry out replacements. * Prepare the reimbursement process for parts evaluated under warranty. * Close warranty service orders and arrange issuance of the related invoice. * Organize files and monitor the entire part replacement process. * Analyze warranty payments issued by the factory through credit reports. * Support any audits as required. **Requirements:** * Completed high school education; higher education preferred. * Minimum of 1 year of experience in the automotive sector. * Process Management. * Knowledge of Vehicle Warranty Processes. **Benefits:** Medical Assistance, Dental Assistance, Commissions, Life Insurance, Meal Voucher, Transportation Voucher