Commercial Analyst

Description

Job Summary: The professional will make the initial contact with leads, understand their educational needs, present solutions, negotiate enrollments, maintain relationships, and utilize a CRM. Key Highlights: 1. Experience with Inside Sales and a results-oriented mindset. 2. Proactive communication and negotiation skills for enrollments. 3. Multichannel customer service and CRM-based sales funnel management. Technical Knowledge *Mandatory: **Prior sales experience (preferably in Inside Sales, Sales Analyst, Customer Relations, or commercial support roles).** Strong written and verbal communication skills. **Organizational skills, proactivity, and a results-oriented mindset.** Proficiency with digital tools, CRM systems, and WhatsApp Business. Desirable: **Previous sales experience in the education sector.** Familiarity with online courses (EAD) and e-learning platforms. **Basic knowledge of consultative selling techniques (e.g., SPIN Selling, Rapport building, handling objections).** **During the behavioral assessment, candidates with a Persuasive profile will be prioritized.** Job Responsibilities\***Initiate contact with leads generated through digital campaigns, website, and social media.** Understand the lead’s profile and needs to offer the most suitable educational solution. **Clearly present courses, formats, pricing, benefits, and institutional differentiators.** Negotiate terms and guide the process to enrollment closure. **Conduct regular follow-ups and maintain relationships with leads at various stages of the sales funnel.** Use CRM tools to record activities and monitor the sales funnel. **Meet conversion, productivity, and service quality targets.** Responsibilities\* **Identify and understand leads’ needs.** * Present courses with an emphasis on conversion and personalization. * Negotiate and close enrollments efficiently. * Provide support and follow-up via WhatsApp, phone, and chat. * Manage the sales funnel within the CRM. * Achieve defined sales targets and KPIs. * Deliver remote customer service with empathy, agility, and excellence. Multichannel Support **Provide prompt, clear, and conversion-focused support via chat, WhatsApp, and phone.** Maintain a language standard aligned with the institution’s target audience. **Be proactive in relationship-building and consistently strive to deliver an excellent experience for prospective students.** Sales Funnel Management and Reporting **Use CRM tools to log interactions, update lead statuses, and plan daily activities.** Meet individual targets for conversion, productivity, and service quality. **Provide feedback on frequently encountered objections and opportunities to improve the commercial process.** Employment Type: Full-time CLT Compensation: R$2\.600,000 per month Benefits: * Health insurance * Dental insurance * Life insurance * Meal allowance * Transportation allowance Work Location: On-site