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Job Summary: Providing specialized technical support to users via multiple channels, following scripts and procedures, and mediating the relationship between company and consumer. Key Highlights: 1. Specialized technical support 2. Multichannel communication with users 3. Mediation between company and consumer Assist users via instant messaging tools, email, and voice. Provide specialized technical services, conduct surveys via telephone support, and mediate the relationship between company and consumer, following planned and controlled scripts and procedures, as well as those escalated from frontline teams for differentiated services—such as complaint registration and specific assistance—through operation of systems and tools provided by the company. Must be over 18 years old; High school diploma (completed); Strong argumentation skills; Effective probing ability; Quick reasoning; Active listening, always prioritizing quality service; Good adaptability; Excellent typing skills; Proficiency in formal writing; Intermediate computer literacy. Reside in Feira de Santana. Minimum Education Level: High School (Secondary Education) * Transportation allowance * Meal allowance * Family salary benefit * Dental care assistance * Medical assistance * Daycare assistance
