Job Summary: We are seeking a proactive professional to supervise activities and customer service, optimize logistics processes, and serve as a commercial support point. Key Highlights: 1. Supervise and optimize logistics processes 2. Commercial x Logistics x Customer support point 3. Bring innovative solutions to the customer We seek individuals who can help us fulfill our purpose of **better health for more people**. If you are a proactive, adaptable professional open to change and committed to continuous improvement, **join us**! All our positions are open to persons with disabilities (PwD) **Responsibilities and Duties** * Supervise customer activities and service related to logistics processes (GNAT Logistics, Indicators\-Cancellation/Returns, Logistics Protocol Tracking and Scheduling, Process Improvement, and Cost-to-Serve), * Serve as the Commercial x Logistics x Customer support point; * Develop the service plan; * Provide post\-sales support by directing customer feedback with a logistics-oriented perspective; * Deliver innovative solutions that create value for the customer; * Train and develop base team members; * Present results; * **Analytical profile, strong communication skills with internal and external customers, experience in logistics operations; prior experience in Customer Service within the pharmaceutical sector is a plus. Proficiency in continuous improvement tools and process mapping tools.** **Requirements and Qualifications** * Completed Bachelor's degree in Administration, Engineering, Mathematics, Logistics, or related fields; * Advanced Excel proficiency and prior SAP experience required; * Prior experience in people management, quality management, policies, and processes; **Additional Information** **Benefits:** * PDS (Superior Performance Bonus); * Partnerships and Agreements (SESC, universities, restaurants, leisure, culture, etc.); * Development/Educational Platform and Development Programs; * Pregnancy Program; * Medical Assistance; * Dental Assistance; * Life Insurance; * Transportation Allowance or Parking; * Meal Allowance or Food Allowance; **Working Hours**: 8:00 AM to 6:00 PM, with availability for travel. **Location:** Camaçari Petrochemical Pole. We are **GrupoSC**: the industry’s extension — a customer solution focused on patients and consumers — formed by major brands such as SantaCruz, Panpharma, and Oncoprod. Recognized in the market, we bring reputation, legacy, and expertise from our 70-year history. We offer a broad range of solutions connecting innovation to distribution through a logistics operation that picks over 4.8 million units and performs 80\.000 deliveries daily. All this is possible only thanks to the dedication of our team — over 15,000 employees across Brazil — driven by our core pillars: **Credibility**, **Attitude**, and **Empathy**.
João Silva
Indeed · HR
João Silva
Indeed · HR
