Store Manager - Downtown

Description

Job Summary: A professional responsible for managing the store team, executing financial and sales operations, ensuring store organization and customer service, with a focus on exceeding performance targets. Key Highlights: 1. An environment that values diversity and encourages authenticity 2. Great growth opportunities for you 3. Focus on human appreciation and innovation in solutions We are people who care for people. Each one with unique characteristics, stories, and qualities — yet all united by the same purpose: to live fully. We take pride in our history, so we do our best today while keeping an eye on tomorrow. If you value humanity, integrity, customer focus, performance excellence, sustainability, and innovation in solutions in everything you do, join our team of giants. What is the work environment like? We offer an environment where everyone is a protagonist and agent of transformation. We foster an excellent organizational climate with engaged people committed to delivering outstanding results, as well as great growth opportunities for you. Come check it out! **Responsibilities and Duties** * Close cash registers: updating the store’s financial system; * Ensure cash replenishment by maintaining adequate change inventory for customer service; * Conduct financial audits; * Execute the “Monthly Execution Book” by setting up sales displays (island fixtures, mannequins, checkout areas, gondola ends); * Guarantee preparation of promotional kits; * Implement store-level negotiations: verifying current promotions (clip strips, gondola ends, wobblers, etc.); * Maintain store organization: ensure cleanliness, prevent stockouts, manage pricing, and replenish sections; * Customer service; * Verify documents such as cancellations, exchanges, returns, Libercard, and credit card receipts — keeping receipts properly organized and identifying any discrepancies; * Analyze performance indicator reports to monitor store progress; * Deliver weekly and monthly feedback to the team based on prior indicator analysis, aiming continuously to exceed individual goals; * Conduct partial inventory: keeping store stock updated, correcting potential stockouts due to theft, and supporting full inventory team activities; * Archive documents: retaining fiscal documents (exchanges, returns, cancellations, credit card receipts) at the store for possible audits or sales verification; * Supervise expiration-date checks: guiding store staff in checking products nearing expiration within their respective sections; * Conduct training: providing team training as needed on various topics (customer service, sales, operational systems, store indicators); * Manage the store team: scheduling shifts, optimizing service flows, conflict resolution, among others; * Strategic planning: develop the store’s annual plan based on prior performance indicators. **Requirements and Qualifications** * Degree in Pharmacy, Business Administration, or related fields. * Computer literacy; * Experience leading teams and organizing administrative processes; * Experience in sales and customer service. **Additional Information** BENEFITS: * Meal allowance (per collective bargaining agreement); * Transportation allowance; * Health insurance (eligibility based on location and position); * Dental plan (opt-in); * Life insurance and funeral assistance; * Online therapy platform; * Pregnancy program; * Educational partnerships offering exclusive discounts for employees and dependents; * Pague Menos Corporate University with courses and training — Up Farma; * Gold discount at Pague Menos Pharmacies; * Pharmacy partnership (Epharma), with payroll-deducted discount; We do not discriminate based on race, religion, sexual orientation, gender identity, nationality, disability, or age. At **Pague Menos**, health and wellbeing are both origin and purpose. Promoting access to health means expanding freedom, care, and quality of life for millions of Brazilians. We are a Brazilian company built by people who do good — committed to delivering health with love to all Brazilians. We operate across all Brazilian states and today have nearly **1,700 stores and over 28,000 employees**, forming a diverse community that grows together and delivers real impact in people’s lives. Our story began in 1981 with the opening of our first store in Fortaleza (CE). Since then, we have grown by valuing people, focusing on customers, embracing sustainability, upholding integrity, exceeding results, and innovating in health solutions. Today, we are the **second-largest pharmacy chain in Brazil**, the result of a strategy combining efficiency, customer proximity, and strengthening of our pharmaceutical consulting services. Our business model integrates products, services, and continuous care. We operate in specialty retail under the *drugstore* concept and have evolved into an integrated health *hub*. Working here means being part of an environment that values diversity, encourages authenticity, and believes in the power of collaboration. It’s a place to grow, contribute, and make an impact every day. Let’s go together?