Pharmacy Assistant - Downtown

Description

Job Summary: Customer service professional responsible for medication dispensing, inventory management, and sales in a pharmacy setting, with a focus on human-centered values and service excellence. Key Highlights: 1. Courteous and helpful customer service, clarifying product-related questions. 2. Accurate dispensing of medications and appropriate guidance to patients. 3. A work environment that values initiative and offers growth opportunities. We are people who care for people. Each one possesses unique characteristics, stories, and qualities, yet all share the same purpose: to live fully. We take pride in our history; therefore, we do our best today while never losing sight of tomorrow. If you value humanity, integrity, customer focus, results-driven performance, sustainability, and innovation in every solution you deliver, join our team of giants. What is the work environment like? We offer an environment where everyone is a protagonist and agent of change. We foster an excellent organizational climate with highly engaged individuals committed to delivering outstanding results, as well as great growth opportunities for you. Come check it out! **Responsibilities and Duties** * Customer Service: Greet customers courteously and helpfully, clarify doubts, and provide product information—including dosage, usage, and possible side effects. * Medication Dispensing: Accurately dispense prescribed medications in compliance with pharmacy regulations and procedures. Ensure patients receive appropriate instructions regarding medication use. * Sales and Sales Recording: Conduct over-the-counter product sales and accurately record transactions. Process payments via cash, credit card, or other payment methods accepted by the pharmacy. * Inventory Management: Regularly verify medication and product stock levels, replenish items as needed, and ensure products remain within their expiration dates. Maintain accurate inventory records. * Product Knowledge: Stay updated on available pharmacy products, including their features, benefits, and potential drug interactions. * Telephone Support: Professionally answer incoming calls and respond to customer inquiries. * Organization: Keep the customer service area and shelves organized. Ensure hazardous products are stored properly and in accordance with safety standards. **Requirements and Qualifications** * Completed high school education; * Basic computer skills; * Prior experience as a cashier or in customer service is desirable. * Availability to work on a 6x1 rotating schedule. WHAT MAY BE A DIFFERENTIATOR: * Experience as a cashier or in customer service. **Additional Information** BENEFITS: * Meal allowance (per collective bargaining agreement); * Transportation allowance; * Health plan, subject to eligibility based on location and position; * Dental plan, available upon enrollment; * Life insurance and funeral assistance; * Online therapy platform; * Pregnancy program; * Educational partnerships offering exclusive discounts for employees and dependents; * Pague Menos Corporate University with courses and training — Up Farma; * Gold discount at Pague Menos Pharmacies; * Pharmacy partnership (Epharma), offering payroll-deducted discounts; We do not discriminate based on color, religion, sexual orientation, gender identity, nationality, disability, or age. In the history of the **Pague Menos and Extrafarma Pharmacy Networks**, health and well-being are both origin and purpose. For us, promoting access to healthcare means freedom and dignity. We are a Brazilian company built by people passionate about people. Present in all Brazilian states, we are naturally giants—and diverse. Our story began in 1981, when we opened our first store in Fortaleza-CE, and through **human-centered values**, **results-driven performance**, **customer focus**, **sustainability**, **integrity**, and **innovative solutions**, we became Brazil’s second-largest pharmacy chain. Our business model centers on selling health- and wellness-focused products and services to our customers. We operate in the specialty retail market under the *drugstore* concept. Our ambition extends beyond being just a pharmacy chain—we strive to become an **integrated health hub**. Thus, since 2016, we have implemented Clinic Farma, a pharmaceutical consultation service where customers receive individualized treatment follow-up in equipped, comfortable rooms. Today, we are more than 25,000 giants united by a shared mission: ensuring access to quality healthcare across Brazil so that more people can **live fully**. If you love serving others and are someone who cares for people, come be a Giant! Here, those who believe and work grow.