HELP DESK ANALYST

Description

Job Summary: Help Desk Analyst providing technical support to users, ensuring the proper operation of the company's IT systems, equipment, and services by responding to service requests and resolving issues. Key Highlights: 1. Remote and/or on-site technical support for users 2. Diagnosis and resolution of hardware, software, and network issues 3. Installation and configuration of operating systems and applications Siga\-Me is an innovative technology company that develops and markets software solutions for remote management of mobile assets. We stand out in the market through our excellence, efficiency, and technological innovation. We are seeking engaged, persistent individuals ready to face challenges and live our purpose daily! If this describes you, join our team! **Job Description:** We are seeking a Help Desk Analyst to provide technical support to users, ensuring the smooth operation of the company's IT systems, equipment, and services. This professional will be responsible for responding to service requests, diagnosing issues, and delivering prompt and effective solutions. **Responsibilities:** Provide first-level technical support to users (remote and/or on-site); Log, track, and resolve service requests via ticketing system; Diagnose and resolve issues related to hardware, software, and networks; Install, configure, and update operating systems and applications; Guide users on the correct use of systems and tools; Escalate complex issues to higher-level support when necessary; Maintain documentation of procedures and solutions. **Requirements:** Technical or undergraduate degree in IT or related fields (in progress or completed); Prior experience in technical support or help desk roles; Knowledge of operating systems (Windows, basic Linux); Familiarity with remote access tools and ticketing systems; Strong communication skills and ability to interact effectively with users.