IT Process Assistant

Description

Job Summary: The IT Process Assistant will support the team in analyzing, documenting, and continuously improving processes, acting as a liaison between technical and business areas to ensure compliance and efficiency. Key Highlights: 1. Will support the analysis, documentation, and continuous improvement of IT processes. 2. Will act as a liaison between technical and business areas, ensuring compliance. 3. Will contribute to operational efficiency and support automation projects. **Requirements:** * Completed high school education (bachelor’s degree in progress in IT or related fields is preferred). * Basic knowledge of IT infrastructure (networks, servers, Windows/Linux operating systems). * Familiarity with process management (BPM) and ITIL best practices. * Proficiency with productivity tools (advanced Excel, Power BI, SharePoint). * Strong communication skills and analytical ability. **Preferred Qualifications:** * Certifications: ITIL Foundation, COBIT, or BPM courses. * Experience with process automation (RPA). * Knowledge of information security and LGPD. **Main Responsibilities:** The IT Process Assistant will be responsible for supporting the team in analyzing, documenting, and continuously improving IT-related processes. The role will act as a liaison between technical and business areas, ensuring compliance with internal standards and market best practices (ITIL, COBIT), while contributing to operational efficiency, performance indicator monitoring, and support for automation projects. * Map and document operational processes and procedures. * Support implementation of IT governance policies. * Monitor performance indicators (SLA, KPI) and generate analytical reports. * Collaborate on analysis and optimization of internal processes. * Ensure updating and organization of knowledge bases. * Participate in continuous improvement and process automation projects. * Interact with technical teams and business areas to gather requirements. * Organizational skills and attention to detail. * Analytical ability to identify improvements. * Proactivity and results orientation. Weekly/Monthly Working Hours: 44h/220h Working Hours: 8:00 AM to 6:00 PM Work Schedule: 5 days on, 2 days off Work Location: Comércio Work Mode: On-site Minimum Education Level: Bachelor’s Degree * Medical assistance * Meal allowance * Transportation allowance * Partnerships with Educational Institutions * Daycare assistance * Dental assistance