Academy Manager

Description

Job Summary: Manage administrative, commercial, and customer service operations, ensuring excellence in the student experience and alignment among team, processes, and results. Key Highlights: 1. Strategic management of operations and teams 2. Focus on student experience and commercial results 3. Autonomy in operational and team management decisions **JOB MISSION** Manage the academy's administrative, commercial, and customer service operations, ensuring smooth daily routines, excellence in the student experience, and alignment among team, processes, and operational results. **JOB CHALLENGES** * Ensure excellence in customer service and student experience; * Increase student retention and engagement; * Develop a cohesive, high-performing team; * Manage administrative routines with organization and precision; * Integrate commercial and operational initiatives to drive academy growth. **KEY RESPONSIBILITIES** 1\. Strategic and Administrative * Plan, organize, and supervise all academy areas: operational, commercial, administrative, and financial. * Manage the academy budget, controlling costs, expenses, and investments. * Analyze performance reports (financial, commercial, and satisfaction) and propose action plans. * Ensure compliance with legal, health, labor, and safety regulations. * Negotiate with suppliers, service providers, and strategic partners. 2\. Commercial and Marketing * Develop and implement strategies to expand the student base, improve retention, and foster loyalty. * Supervise marketing campaigns, sales activities, and the academy’s digital presence. * Ensure achievement of commercial targets and alignment between marketing and sales teams. * Monitor key metrics including conversion, renewal, and customer satisfaction. 3\. People Management and Operations * Monitor the performance of coordinators and team leaders, fostering a high-performance culture. * Define goals and performance indicators jointly with departmental leaders. * Promote employee development and engagement, encouraging a positive organizational climate. * Conduct periodic meetings with the team and senior management to evaluate results and align strategy. * Ensure proper organization, cleanliness, and maintenance of physical spaces. 4\. Level of Autonomy With autonomy: operational decision-making, shift scheduling, team management, and KPI monitoring. Requiring senior management approval: financial decisions, marketing campaigns, strategic hires, and investments. **TECHNICAL SKILLS (Hard Skills)** * Operations and administrative routine management; * Performance indicator management (satisfaction, retention, sales); * Basic financial control (cash flow and monthly fees); * Planning and execution of commercial actions and events; * Use of administrative and financial systems; * Data analysis and reporting. **BEHAVIORAL SKILLS (Soft Skills)** * Leadership and team management; * Clear communication and customer service orientation; * Proactivity and ownership mindset; * Organization and discipline; * Results orientation; * Problem-solving ability; * Interpersonal skills. **REQUIREMENTS** **Education**: Bachelor’s degree in Business Administration, Business Management, or related fields. **Experience:** Experience in team management and administrative routines. Experience in the fitness, retail, or service sectors is considered a plus. **TOOLS AND KNOWLEDGE** * Administrative and financial systems; * Spreadsheets for control and performance indicators; * Familiarity with relationship marketing and event management; * MBA or postgraduate degree in related fields (preferred).