Job Description SiMCo was created with the goal of providing high-quality medical and dental care to the 150 million Brazilians who do not have private health insurance. SiM stands for “Medical Inclusion Service,” and the green color signals a green light for accessible, high-quality healthcare. Join us in building Latin America’s largest and best healthcare access platform! Responsibilities and Duties: Provide customer service, guiding clients clearly and courteously. Anticipate customers’ needs by staying attentive to the environment and remaining approachable. Collaborate with other departments to resolve requests efficiently. Maintain organization of the work area and adhere to scheduled working hours. Identify issues and propose practical solutions, always focusing on the customer. Requirements and Qualifications: Education: Completed high school (preferred: currently studying or graduated in Administration or related fields). Experience: Previous experience in customer service is desirable. Knowledge: Strong communication skills, ability to work in teams, and problem-solving capabilities. Additional Information: Benefits of joining our team: * Fixed salary; * Meal allowance via Flash Benefícios; * Transportation allowance; * Total Pass; * 50% health insurance coverage (upon enrollment); * SiM+ Clinic subscription (holder + 5 free dependents); * Birthday day off; * Pharmacy partnership; * Education institution partnership; * Childcare assistance*; * Itaú partnership for payroll-deductible loans*; * Professional growth opportunities. Employment Type: CLT Workload: 44 hours per week (Monday to Saturday) 08:00–17:00; Saturday 08:00–12:00 Work Location: FATIMA UNIT Diversity & Inclusion SiMCo believes in the value diversity brings! Through DiverSiM, our Diversity & Inclusion Committee, we design initiatives to strengthen D&I themes across the company. Minimum Education Level: High School (Secondary Education)