Store Coordinator

Description

Job Summary: We are seeking a dedicated and experienced Sales Coordinator to lead and motivate the customer service team, ensuring high-quality service and goal achievement. Key Highlights: 1. Lead and motivate the customer service team 2. Manage daily store operations and supervise sales 3. Focus on service excellence and goal achievement **Hello! We are a pet retail company!** We currently have approximately 150 employees. Since our founding 20 years ago, we have prioritized delivering high-quality services at fair prices, ensuring the well-being of our beloved pets and their owners. Today, we proudly operate twelve stores and an efficient distribution center. To better serve our customers, we offer multiple service channels, including physical stores, e-commerce, telesales, and WhatsApp support. We also partner with renowned platforms such as Rappi, Mercado Livre, Shopee, and Magazine Luiza, among others. Additionally, we feature a specialized pet grooming salon, veterinary services, and a pet hotel. We seek a dedicated and experienced **Sales Coordinator** to join our team. The ideal candidate will be responsible for leading and motivating the customer service team, ensuring delivery of high-quality service and achievement of established goals. **RESPONSIBILITIES AND DUTIES** **Your daily responsibilities will include:** * Managing daily store operations to ensure smooth functioning and organization; * Supervising the sales team, conducting training sessions, and monitoring performance; * Controlling product inventory, placing orders, and ensuring essential items remain in stock; * Assisting customers by resolving inquiries and issues, ensuring excellent service; * Monitoring sales targets and implementing strategies to achieve them; * Performing cash register opening and closing procedures, as well as managing the store’s financial flow; * Maintaining a clean and organized store, ensuring proper product placement; * Supporting store marketing initiatives and promotional activities; * Ensuring compliance with internal company policies and procedures. **REQUIREMENTS:** * Prior leadership experience in retail, preferably in pet shops; * Ability to manage teams and resolve conflicts; * Excellent communication and customer service skills; * Knowledge of inventory control and cash register operations; * Capacity to work in an organized manner under pressure. **SOFT SKILLS** * Teamwork; * Leadership; * Emotional and social intelligence; * Productivity; * Autonomy; * Collaboration; * Commitment; * Agility; * Ability to handle unexpected situations; * Sense of urgency and organization; * Proactivity; * Responsibility. **WORK SCHEDULE:** * Monday to Saturday, 8:00 AM to 6:00 PM * Flexibility to work varied hours, including weekends and holidays if required; **SALARY:** * R$ 2.090,00 + 40% = R$ 2.926,00 (PER MONTH) **BENEFITS:** * Health insurance; * Fuel allowance or transportation voucher (VT); * Life insurance **Are you a committed professional, motivated by challenges, and focused on expanding your professional horizons with excellence? Then join our team!!!** Employment Type: Full-time CLT Compensation: R$2.926,00 per month Benefits: * Health insurance * Fuel allowance * Food basket * Life insurance * Transportation voucher Experience: * Customer Service (Preferred) * Pet shop (Preferred) Work Location: On-site