Hostess

Description

Job Summary: Manage reservations, welcome guests, optimize table turnover, and ensure customer satisfaction for a memorable experience. Key Highlights: 1. Optimization of customer flow and table management 2. Focus on guest welcome and customer satisfaction 3. Strategic management of reservations and pre-service 1\. Reservation and Pre-Service Management Before the bar opens, the hostess organizes the night's "strategy": * **Table Map:** Arrange the dining room layout according to that day’s reservations (e.g., tables for birthdays, couples, or large groups). * **Guest Confirmation:** Call or send messages to confirm previously made reservations. * **Menu Knowledge:** Be up-to-date on daily specials, sommelier recommendations, or menu changes to inform guests upon arrival. 2\. Reception and Guest Welcome This is the moment to make the best possible first impression: * **Welcome:** Greet guests warmly, identifying whether they have a reservation or will wait in line. * **Seating:** Escort guests to their assigned table, assisting with coats or bags if required by the establishment’s standards. * **Menu Presentation:** Deliver menus (physical or QR Code) and introduce the waiter assigned to that specific section. 3\. Waitlist and Flow Management (The "Secret Sauce") This is the most technically demanding part of the role: * **Waitlist Control:** Accurately estimate waiting time to avoid frustrating guests. * **Table Turnover:** Monitor which tables are finishing (requesting the check) to expedite cleaning and prepare for the next guests. * **Section Balance:** Distribute guests evenly among waiters, preventing one from being overloaded while another remains idle. 4\. Farewell and Post-Service * **Satisfaction Check-Out:** Briefly ask about the guest experience as they depart. * **Loyalty Building:** Invite guests to return for future events (e.g., *Musical Gatherings* or gastronomic festivals). * **Gift/Token Organization:** If the venue offers exit gifts (e.g., candies, business cards), ensure they are readily available. Employment Type: Full-time CLT Compensation: R$1.518,00 – R$2.000,00 per month Benefits: * Medical insurance * Dental insurance * Life insurance * Transportation allowance Work Location: On-site