[Field Service] Operational Assistant

Description

Job Summary: Join us as an Operational Assistant at a leading telecommunications company, where your daily responsibilities include supporting and directing installers, managing Service Orders, and assisting supervisors—with a strong focus on excellence and innovation. Key Highlights: 1. Build a world of possibilities with dedication and entrepreneurship 2. Personal and professional development in an innovative environment 3. Join a team that is a reference in telecommunications **Welcome to your connection with the future!** We are a company born in the interior of Minas Gerais, grown by cultivating dedication and entrepreneurship at the core of our DNA. We have expanded to other regions and today operate in over 100 locations across the state, establishing ourselves as a reference in telecommunications services—and committed to delivering excellence in connectivity for our customers. If you are a passionate professional seeking to build a world of possibilities, we want to connect with you! **Responsibilities and Duties** This will be your day\-to\-day as an **Operational Assistant**: * Support and direct installers in their daily scheduling; * Handle available Service Orders in the backlog to meet service-level agreements (SLAs); * Assist supervisors and coordinators in addressing productivity deviations, timekeeping records, and vehicle tracker monitoring; * Plan travel logistics together with supervisors; * Ensure compliance with established procedures. **Requirements and Qualifications** * Completed high school education; * Proficiency in Microsoft Office suite. **Additional Information** **Salary:** * R$1\.769,71 **Working Hours:** * Monday to Friday, 8:00 AM to 6:00 PM; * Every other Saturday, 8:00 AM to 6:00 PM, and holidays on rotating schedule. **Our Benefits:** * Meal Allowance or Food Allowance; * Medical and dental insurance; * Wellhub; * Discounts on internet plans; * Transportation Allowance; * Life insurance; * Childcare allowance; * Dependent PCD allowance; * Deezer discount; * Free access to the Skeelo app: a virtual library with over 250,000 books. **What are you waiting for? Become a \#Valeneter** For over 25 years, we have set a standard of **excellence in the telecommunications market** in Minas Gerais. With our own network spanning over 17,000 km, we operate a robust infrastructure offering **fiber-optic internet**, **landline telephony**, **pay-TV**, **security solutions**, and **digital transformation services**, serving more than 120 locations and connecting over 200,000 customers. We are proud to be the **2nd largest internet provider** in Minas Gerais and among the **top 20 in Brazil**, according to Anatel’s ranking. Our team—comprising over one thousand employees—is the foundation of our success. We are driven by our commitment to **innovation**, quality, and excellence in customer service. We value an environment that fosters **personal and professional development**, always guided by our core values.