Job Summary: A professional responsible for ensuring an extraordinary customer experience from installation through post-sales, monitoring project stages, handling documentation, and resolving inquiries. Key Highlights: 1. Ensure an extraordinary customer experience 2. Monitor all stages of the solar energy project 3. Resolve customer inquiries and proactively prevent issues A consulting, recruitment, and selection company is seeking a Customer Success Assistant in Lagoa Santa. Gerenciar Recursos Humanos is a Minas Gerais-based company operating across multiple HR subsystems nationwide. Founded in 2014, it emerged from a psychology professional’s commitment to delivering transparent, ethical consulting services that genuinely support both corporate development and, especially, professional growth. **Responsibilities:** Ensure our customers enjoy an extraordinary experience from installation through post-sales. Contact the customer after deal closure. Explain the solar energy project stages. Monitor documentation, installation, and approval processes. Keep the customer informed about deadlines. Interface with sales, engineering, installation, and finance teams. Record information in the CRM. Resolve inquiries and proactively prevent issues. Previous roles such as Customer Service Assistant, Customer Support Analyst, Customer Success Coordinator, or Customer Experience Specialist may indicate alignment with some responsibilities of this position. High school diploma required. Relevant experience required. **Compensation and Benefits:** * Salary: BRL 2,000.00 * Meal Allowance * Fuel Assistance * Transportation Allowance **Additional Information:** * Contract Type: PJ – On-site * Duration: Full-time * Working Hours: Monday to Friday, 08:00 to 18:00.
João Silva
Indeed · HR
João Silva
Indeed · HR
