BALANCEIRO - CONFINS

Description

Job Summary: Providing required and necessary services to passengers and customers, with a focus on customer experience and airport operations. Key Highlights: 1. Comprehensive service to passengers and aviation customers 2. Teamwork in a dynamic and fast-paced sector 3. Opportunity to operate aviation equipment and systems Details: Are you ready to take flight in a dynamic and fast-paced aviation sector? As a global leader in aviation services, Swissport provides ground handling, cargo handling, and passenger services to over 300 million passengers annually. Our mission is simple: "Deliver consistent and customized aviation solutions worldwide for an enhanced customer experience." We believe our people are what set us apart from the competition. At Swissport, we are guided by our core values of Caring, Doing the Right Thing, and Winning as a Team, and we are currently seeking dedicated individuals who align with these values to join our teams across various locations worldwide. **Job Summary** Provide all required and necessary services to passengers and customers.**Your Responsibilities** * Arrange reservations, issue tickets, handle baggage check-in and dispatch, perform passenger check-in, receive passengers and VIPs, and assist passengers with special needs (unaccompanied minors, physically disabled persons, etc.); * Handle passenger complaints; * Inspect and verify passenger documentation; * Issue boarding passes and rebook passengers affected by delays and cancellations; * Manage baggage processing and calculate applicable fees when necessary; * Direct passengers to customs, immigration, and quarantine as required; * Make announcements when required; * Assist Ramp Agents to ensure wheelchairs, baby strollers, and checked baggage (screened by security) are available for loading and delivery to passengers upon arrival; * Operate equipment such as jetways, computers, and reservation and ticketing software; * Provide all work-related documentation; * Immediately report all incidents, accidents, and personal injuries to your immediate supervisor or Swissport’s Safety Department, in accordance with Swissport’s Safety Management System (SMS); * Act and safeguard to ensure facilities and/or services provided are not used for unlawful interference against civil aviation; * Act in compliance with applicable laws, Swissport SOPs, and policies; * Perform other related duties as required. **Your Profile** * Customer focus * Communication skills * Commitment to continuous improvement * Attention to detail * Ability to work under adverse weather conditions * Flexibility to work different shifts * Numerical aptitude * Ability to follow processes and procedures * Ability to work under pressure and under adverse weather conditions **What We Offer** * Meal allowance * Transportation allowance * Dental care plan * Life insurance * Educational assistance program At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that promotes inclusion and where all qualified candidates are considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at https://careers.swissport.com to learn more about life at Swissport. Join Swissport today and become part of a team that connects the world of aviation!