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Job Summary: Customer service professional responsible for consultation, sales of telecommunications products and services, and relationship building. Key Highlights: 1. Consultative and personalized customer service 2. Sales of telecommunications products and services, including accessories and plans 3. Focus on building relationships and delivering an enchanting experience The Customer Representative (CR) must assess customers' needs and offer the most suitable value proposition; Expand customers' opportunities to connect with additional services so they can fully enjoy what they love in life; Convey to customers that a solution is always available; Build relationships and deliver an enchanting experience during every customer interaction. **Requirements:** * Completed High School education; * Basic knowledge of Microsoft Office suite; * Prior experience in sales and customer service is desirable; * Familiarity with sales targets and performance indicators is a plus; * Experience in telecommunications is a plus; * Knowledge of Android and iOS systems is a plus. **Responsibilities:** * Provide in-person or online customer service using official company tools, applying a consultative approach to identify customer needs and offer a unique value proposition; * Conduct product and service demonstrations, clarifying questions regarding specifications to enhance customer confidence in decision-making; * Sell products (mobile phones and accessories) and services (plans and digital services) according to customer needs, following company procedures and guidelines; * Support customers in resolving issues related to Vivo's services; * Promote product and service offers and actively attract new customers; * Establish and foster customer relationships, embodying one's personal brand aligned with Vivo's DNA to maintain these bonds; * Take ownership of organizing and maintaining workplace cleanliness; * Contribute to organizing in-store customer flow and managing waiting lines when necessary; * Arrange products in the display window and keep it organized according to company standards. **(For registration-related questions, contact ((38) 99921-8684).**
