Job Summary: Customer Service and Relationship Specialist to ensure a positive experience, resolve inquiries, and strengthen the bond with the brand. Key Highlights: 1. Maintain a professional demeanor, empathy, and courtesy in all customer interactions. 2. Act as a bridge between the company and the consumer. 3. Promote customer satisfaction and loyalty. Description: Requirements and Qualifications Market experience is desirable. Job Challenges: * Maintain a professional demeanor, empathy, and courtesy in all customer interactions; * Meet performance targets related to service efficiency and quality. The Customer Service and Relationship team is responsible for ensuring a positive experience across all customer touchpoints. We act as a bridge between the company and the consumer, resolving inquiries, addressing requests, and strengthening the brand relationship. Our goal is to promote customer satisfaction and loyalty through agile, empathetic, and efficient service. * Receive customers receptively and provide support regarding products, services, orders, and general requests; * Identify needs, resolve issues, and ensure customer satisfaction; * Accurately record information in internal systems; * Follow company-established scripts and procedures; * Escalate complex requests to the responsible departments; * Maintain courteous, clear, and empathetic communication. 2511130202461865917
João Silva
Indeed · HR
João Silva
Indeed · HR
