Telephone Customer Service Representative

Description

Job Summary: A customer service and relationship professional responsible for ensuring a positive customer experience, resolving inquiries, and strengthening the brand relationship. Key Highlights: 1. Maintain a professional demeanor, empathy, and courtesy in all customer interactions 2. Ensure customer satisfaction through prompt and efficient service 3. Provide support regarding products, services, orders, and general requests Description: Requirements and Qualifications Market experience is desirable Job Challenges: * Maintain a professional demeanor, empathy, and courtesy in all customer interactions; * Meet performance targets related to service efficiency and quality The Customer Service and Relationship area is responsible for ensuring a positive experience across all customer touchpoints. We act as a bridge between the company and the consumer, resolving inquiries, handling requests, and strengthening the brand relationship. Our goal is to promote customer satisfaction and loyalty through agile, empathetic, and efficient service. * Greet customers receptively and provide support regarding products, services, orders, and general requests; * Identify customer needs, resolve issues, and ensure customer satisfaction; * Accurately record information in internal systems; * Follow company-established scripts and procedures; * Escalate complex requests to the responsible departments; * Maintain courteous, clear, and empathetic communication. 2511130202461865917