Receptionist

Description

Job Summary: Responsible for ensuring customer service, managing the customer relationship system, controlling vehicle appointment scheduling and key management, and performing administrative tasks at the dealership. Key Highlights: 1. Customer relationship management and customer service 2. Appointment scheduling control and showroom organization 3. Administrative and operational support at dealership RESPONSIBILITIES Ensure prompt customer service by directing customers to Vehicle Sales Representatives or the appropriate department, and providing support during waiting periods. Manage the dealership's Customer Relationship Management (CRM) system, including customer data entry and updates, as well as controlling the service order of Vehicle Sales Representatives. Answer PBX calls and route them appropriately, manage customer appointments and visits, and create fair service schedules distributed evenly among sales representatives. Responsible for controlling test-drive, used, and showroom vehicle keys; requisition office supplies; manage the dealership environment, including receiving packages and mail; Perform other related tasks assigned by immediate management. REQUIREMENTS Completed high school education; Basic knowledge of Microsoft Office Suite required; Prior experience in customer service; Ability to operate telephone systems and other office equipment is desirable; ADDITIONAL INFORMATION Work location: Belo Horizonte/MG Benefits Transportation allowance; Meal allowance; Health insurance; Dental insurance; Life insurance, with no employee deduction; Various partnerships and agreements (universities, language schools, etc.); "Welcome Baby" Program; "I Recommend Roma" Program; Partnership with SESC offering access to theaters, hotels, excursions, and other activities; Discounts on products and services offered by Group companies. Minimum Education Level: High School (Secondary Education) * Meal allowance * Dental assistance * Transportation allowance * Medical assistance * Life insurance