? We are hiring: Sales Assistant! ? Do you have experience in the sales area? Do you enjoy working in a team, valuing quality and efficiency? Then this opportunity might be for you! H2M Embalagens is a company specialized in manufacturing and supplying industrial packaging solutions, serving the most diverse market segments. Founded in 2011, it was created with the purpose of helping dreams come true—whether by providing livelihoods for our employees and their families, or by supplying products that keep partner companies growing. Over the years, we have earned the trust of companies in sectors such as food, pharmaceuticals, e-commerce, and others. We focus on material quality, always seeking the best cost-benefit ratio. About the position: What does a Sales Assistant do? A Sales Assistant is an essential professional within the sales team, ensuring the efficiency of the department's administrative processes. Their main function is to ensure that the operational processes of the sales department run efficiently, providing support to the sales representatives, managing orders, monitoring deliveries, and solving specific department demands. Below are the key aspects of a Sales Assistant’s role. Main Responsibilities: * Answer questions and provide product information to customers contacting the company, and if necessary, redirect the customer to the respective sales representative. * Responsible for ensuring compliance with business policies in interactions between sellers and representatives. * Monitor customer order progress, ensuring deadlines are met, and communicate with sales representatives in case of delays. * Enter orders into the system. * Modify orders when necessary, with prior authorization from sales representatives. * Keep sales representatives informed about delays, anticipated deliveries, or product unavailability. * Support sales representatives with order entries into the system whenever needed. * Receive customers at the front desk when necessary. * Inform sales representatives about product availability upon request. * Verify whether order anticipation is required if needed. * Check that orders are being entered according to commercial policy and consult the sales representative in case of inconsistencies. * Customer Complaint Management * Handle customer complaints and feedback efficiently, seeking solutions to maintain customer satisfaction. * Escalate relevant complaints to management when intervention is required. * Monitor order deliveries and proactively inform sales representatives of any potential delays. * Request the purchasing department to acquire products for which there is demand but are out of stock, and monitor the arrival of materials at the company. * Follow up with sales representatives to ensure timely pickup of FOB orders according to the specified collection date, avoiding delays. * Monitor Fretebras shipments to ensure deliveries are not delayed. * Order Cancellation Management * Monitor orders being canceled and manage the cancellation process, coordinating with sales representatives. * Send weekly reports to coordination and management regarding completed cancellations. * Facilitate communication between the sales department and other areas such as logistics, production, and finance, to optimize processes. Desired Competencies: Basic computer knowledge; Organization and attention to detail; Proactivity and ability to work in a team; Responsibility, commitment, and sense of urgency; Patience and concentration; Strong communication and interpersonal skills, including good command of the Portuguese language, to ensure clarity and efficiency in interactions with customers and colleagues. Previous experience in sales and customer service; Education: Higher education degree in progress or completed. What are we looking for? Proactive, organized, and committed professionals. Logical reasoning and attention to detail. Ability to work in a team and meet deadlines. Work schedule: 7:30 AM to 5:30 PM Salary: BRL 2,110.00 Benefits: Meal allowance: 22 reais per workday; Transportation allowance: Fuel assistance or public transport pass; Health insurance; Life insurance. We are located at: R. Chopim, 285 - Modules 09 and 10 - Chácaras Reunidas Santa Terezinha, Contagem - MG, 32183-150. Please verify your ability to commute daily to the workplace.