**Have you ever considered working in a collaborative, dynamic environment with real growth opportunities starting from 3 months?** **If the answer is yes, then TP is the right place for you!** **Your responsibilities will include:** Providing receptive and proactive support to Didi users via voice, app, email, and Facebook, ensuring efficient and humanized communication; Resolving issues promptly, escalating critical cases when necessary; Conducting interactions using clear, objective questions to understand user needs while conveying empathy, confidence, and clarity; Delivering transparent and welcoming information to ensure a positive experience; Analyzing user behavior to suggest process improvements focused on efficiency; Performing tasks with emphasis on daily goals, quality, safety, and excellence in customer service. **Salary:** R$1\.669,00 **Schedule:** 4:30 PM\-10:50 PM \| 5:10 PM\-11:30 PM \| 5:00 PM\-11:20 PM \| 7:00 PM\-1:20 AM \| 7:40 PM\-2:00 AM **Work Rotation:** 6 days on, 1 day off **Working Hours:** 6h20 **Work Mode:** P****resential, with possibility of hybrid work (remote work).** **Work Location:** Água Branca \- SP **What are we looking for in you?** * Analytical profile with focus on real-time problem resolution * Customer service experience preferred * Proficiency in multitasking across multiple screens required **At TP, well-cared-for people deliver extraordinary results!** We are a market reference when it comes to benefits—and for good reason. Here, we value quality of life, professional development, and the security of our employees. Discover some of the differentiators that make TP an excellent place to work: **Professional Development** * Language Program: available to all employees. * Internal Promotions: we encourage growth from within! * JUMP Career Plan: in just 3 months, you can take your next career step. * Educational Partnership: discounts of up to 50% to support your development. **Financial Benefits** * Differentiated PLR (Profit Sharing) – we recognize and reward your performance. * Meal Voucher and Food Voucher. * Fuel Voucher (for night shifts). * Bullla Card: salary advance and payroll-deductible credit. * Life Insurance and Funeral Assistance: peace of mind for you and your family. **Health and Quality of Life** * TotalPass: quality of life and access to a network of gyms. * Health Plan including dependents – we care for those you love. * Daycare Assistance: up to the child’s first 60 months, supporting mothers and fathers. * Quality of Life Program: physical, mental, social, and financial wellbeing. **All our positions are inclusive and open to People with Disabilities.** Please note that our selection process consists of multiple independent stages. Throughout the process, you may be invited to participate in additional activities as screening progresses. Please remember that participation in all stages does not guarantee approval for the position. Your performance will be evaluated by the recruiter only after completion of the entire assessment cycle. **Thank you for your interest in joining TP—we wish you good luck!**